Bicom Systems   ... Advanced Simplicity

Downloads | Contact Us | Company | Resellers | Support
Home Products Services Solutions My Account Store

Call Centre Applications
AgentCOM
ACMON
AQMON
ACMON


Features
Operating systems
General Features
Full screen view
Application can be set to full screen view usually used in environment where large LCD is used in call centre organizations.
Monitor slide show
Queues monitoring can be set to slide show, as well as slide show interval in seconds.
Queue monitoring permissions
Queue monitoring permissions resctricts per user which queue it can monitor.
Total calls
Displays number total of calls received during ongoing working day.
Answered calls
Displays number total o answered calls during ongoing working day.
Agents busy
Displays number total of agents currently busy.
Agents idle
Displays number total of agents currently not busy waiting for an incoming call.
Agents not ready
Displays number total of agents logged in but not ready currently to accept any incoming call.
Calls waiting
Displays number total of calls waiting in queue to be answered by next free agent.
Manager output
Manager system out put is useful tool for troubleshooting and debugging. This option i designed for administrators.
Color treshold
Used to define which color should be used for a particular event in case when number is higher than zero.
Operating systems
Windows, Linux, MAC
Application can be installed on Windows, Linux and MAC.

Products
PBXware
gloCOM
TELCOware
Appliances
SERVERware...
Utility Applications
  Sounds Converter
  outCALL...
  Soft Phones
  Call Centre Applications
  Presence Panel
Cool Feature #4
IVR Tree
Case studies FREE Download!!
Click here - SALES Click here - SUPPORT
Privacy Policy Copyright Bicom Systems 2003 - 2010