Features
General Features
Full screen view
Manager output
Manager system out put is useful tool for troubleshooting and debugging. This option i designed for administrators. 
Display
 Shows details about outgoing or incoming call.
Transfer
 Allows agent to transfer a caller.
IVR transfer
 Allows agent to transfer a caller.
Primary application
Makes AgentCOM application window on top of all other running applications.
Show URL
Queue member status
 Shows queues where agent is a member of.
Member presence status
 Shows number of present agent member in the queue.
Waiting status
 Shows number of callers waiting in a queue.
URL/Intranet Integration
 Intranet/URLoption allows intergration with CRM systems passing incoming caller ID to CRM systems which iin turn opens caller contact details or particular CRM page..
Operating systems
Windows
Application can be installed on Windows.
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