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 The PBXware Sound Converter converts and uploads sound files from a PC to the required PBXware format for: Music on Hold, IVR Greetings, Queue Greeting, Ring Groups and Call Center Agents. | |
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 The OutCALL application is designed for integration with MS Outlook, providing users with: Outlook contacts integration, incoming calls pop-up window notification, click to dial from email/contact. |
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 Presence Panel is a desktop application designed to allow PBXware users to monitor the real time calling state of other PBXware and to make calls with a single click of the mouse. |
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 AQMON allows call center agents and supervisors to monitor queues and agents' status in real-time. Agents can view real-time queue statistics on a large LCD screen. Supervisors, on the other hand, can monitor the comprehensive and detailed real-time statistics on agents.
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 AgentCOM is a specialized call center application designed to create an easier day-to-day workload for agents in busy call centers. It enables agents to easily answer/reject/transfer calls, send messages to the supervisor, monitor queues, or interact with any web based CRM.
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 The COMMsware image writer is a Microsoft Windows application specially designed to allow our resellers to easily install the officeBOX appliance operating system and software license image. |
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 PBXware Finder is an extremely useful Windows application that scans the Local Area Network to find a PBXware IP address when the DHCP access server is not available. |
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 Fax Agent is a Microsoft Windows or Apple Mac application that gives its users a simple "click to print" ability to send and receive faxes straight from any desktop application supporting regular print function. |
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 gloCOM is a unified communications desktop application that offers businesses softphone, presence panel, instant messaging, faxing, conferencing, and agent call center facilities all in one desktop instance. |
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