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Tech support packages are designed for customers to ask any number of questions through their chosen communication method. These support packages are designed to offer general help, advice, and tips. If you require a higher level of support, we suggest that you purchase a maintenance agreement or appropriate professional service. Support is English language only. |
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| Support Access Method(s) |
Email, Online Chat |
Email, Online Chat and Phone |
Email, Online Chat and Phone |
n/a |
Email, Online Chat and Phone |
| Email Ticketing |
Unlimited |
Unlimited |
Unlimited |
n/a |
Unlimited |
| Online Chat |
Unlimited |
Unlimited |
Unlimited |
n/a |
Unlimited |
| Phone Support |
n/a |
Unlimited |
Upon requirement |
n/a |
Upon requirement |
| Response Time |
4 Hours |
Immediate upon notification |
4 Hours |
n/a |
4 Hours |
| Availability |
Mon-Fri, 8am-5pm GMT (+1 for DST) |
24/7 |
Mon-Fri, 8am-10pm GMT (+1 for DST) |
n/a |
Mon-Fri, 8am-10pm GMT (+1 for DST) |
| Hardware Warranty and Replacement |
Yes |
Yes |
Yes |
n/a |
Yes |
| System Monitoring |
No |
Optional |
No |
n/a |
No |
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| Minor Software Upgrades |
Yes |
Will be Applied |
Yes |
n/a |
Yes |
| Firmware Updates Service |
Yes |
Will be applied |
Yes |
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Yes |
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Yes |
Will be applied |
Yes |
n/a |
Yes |
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| Three Day Certification Program |
n/a |
n/a |
n/a |
Yes |
n/a |
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| Pricing |
Priority Support |
System Maintenance |
Annual Reseller Support |
Certified Reseller Program |
Annual Certified Reseller Support |
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| End User Price |
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