|
|
|
|
|
|
GloCOM is a global "communicator" desktop application. It is specifically designed for enterprise and call center customers, allowing placing/receiving calls, instant messaging, fax send/receive, call center agents operations, conferences administration and much more.
|
 | 
| |
|
|
 |
|
| SoftPhone |
- Phone account(s)
- Blind and attended transfers
- Phone line(s)
- Auto answer
- Voicemail button
- Custom ring tone
- On hold/resume
- Redial
- Speed dial
- Voice codecs: ulaw, alaw, gsm, speex, ilbc
- Echo cancellation
- Adaptive jitter buffer
- Mute |
| | |
| |
|
|
| Standard Features |
|
- Easy account import
- Instant recording
- Audio tuning wizard
- Missed calls display
- Call history
- Call parking
- Call monitoring
- Drag & drop actions
- Keyboard shortcuts
- Multiple sessions
- Presence display
- Service providers
- System calls
- Backup/restore | | |
|
 |
| |
|
|
 |
|
| Conferencing |
- Conferences monitoring and barging
- View conference participants
- Kick out/mute participants
- Conferences scheduling
- Conference direct invite
- PSTN number invite
- Instant messaging conference invite |
| | |
| |
|
|
| Instant Messaging |
|
- Group Announce Message
- Fonts customization
- Instant messaging group chat
- SSL encryption
- Instant messaging client
- Client info
- Personal Message | | |
|
 |
| |
|
|
 |
|
| Call Centre Features |
- Queues real time display
- Agent actions
- Queue / agents
- Quality of service
- Queue URL popup |
| | |
| |
|
|
| CRM Integration |
|
- Browsers integration
- MS Outlook dialling
- Email dialing
- Call notification popup window
- ActiveX API
- Command line dialing
- URL popup window | | |
|
 |
| |
|
|
 |
|
| Faxing |
- Send/Receive history
- Fax printer wizard |
| | |
| |
|
|
| Supported Devices |
|
- DECT headsets
- VoIP phones
- Buetooth headsets | | |
|
 |
|
|
| Phone account(s) |
2x |
2x |
| Blind and Attendened transfer |
Yes |
Yes |
| Phone Line(s) |
4x |
4x |
| Auto Answer |
Yes |
Yes |
| Voicemail button |
Yes |
Yes |
| Custome Ring Tone |
Yes |
Yes |
| Onhold/Resume |
Yes |
Yes |
| Redial |
Yes |
Yes |
| Speed Dial |
Yes |
Yes |
| Voice Codecs: ulaw, alaw, gsm, speex, ilbc |
Yes |
Yes |
| Echo Cancellation |
Yes |
Yes |
| Adaptive Jitter Buffer |
Yes |
Yes |
| Mute |
Yes |
Yes |
|
| Easy Account Import |
Yes |
Yes |
| Instant Recording |
Yes |
Yes |
| Audio tuning wizard |
Yes |
Yes |
| Missed calls display |
Yes |
Yes |
| Call History |
Yes |
Yes |
| Call Parking |
Yes |
Yes |
| Call monitoring |
Yes |
Yes |
| Drag & drop actions |
Yes |
Yes |
| Keyboard Shortcuts |
Yes |
Yes |
| Presence Display |
Yes |
Yes |
| Service Providers |
Yes |
Yes |
| Backup/Restore |
Yes |
Yes |
|
| Conferences monitoring and barging |
Yes |
Yes |
| View Conference participants |
Yes |
Yes |
| Kick out/mute participants |
Yes |
Yes |
| Conferences scheduling |
Yes |
Yes |
| Conference direct invite |
Yes |
Yes |
| PSTN number invite |
Yes |
Yes |
| Instant messaging conference invite |
Yes |
Yes |
|
| Group Announce Message |
Yes |
Yes |
| Fonts customization |
Yes |
Yes |
| Instant messaging group chat |
Yes |
Yes |
| SSL encryption |
Yes |
Yes |
| Instant messaging client |
Yes |
Yes |
| Personal Message |
Yes |
Yes |
|
| Queues Real Time Display |
n/a |
Yes |
| Agent Actions |
n/a |
Yes |
| Queue / Agents |
n/a |
Yes |
| Quality of service |
n/a |
Yes |
| Queue URL popup |
n/a |
Yes |
|
| Browsers integration |
Yes |
Yes |
| MS Outlook Dialling |
Yes |
Yes |
| Email Dialing |
Yes |
Yes |
| Call notification popup window |
Yes |
Yes |
| Command line dialing |
Yes |
Yes |
| URL Popup window |
Yes |
Yes |
|
| Send/Receive History |
Yes |
Yes |
| Fax printer wizard |
Yes |
Yes |
|
| DECT Headsets |
Yes |
Yes |
| VoIP Phones |
Yes |
Yes |
| Buetooth Headsets |
Yes |
Yes |
|
| VPN client optional |
Yes |
Yes |
| T.38 Fax-receiving and Fax-sending capabilities |
Yes |
Yes |
|
| Network Statistics |
Yes |
Yes |
| Diagnostics Log |
Yes |
Yes |
|
| Pricing |
Enterprise |
Call Centre |
|
|
|
|
|
|
