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PBXware 2.x
Administration Manual
End User Guide
Install Guide
FAQs
How To Guides
  General
  Backup & Restore
  Codecs
  Conferencing
  Conf Files
  Destinations
  DID
  Networking
  Extensions
  IVR
  Licencing
  Monitor
  Music On Hold
  MySQL
  System Daemon
  OSC (Online Self Care)
  Protocols
  Providers
  Queue
  TFTP
  Trunks
  Reports
  Setup Wizard
  Servers
  Sounds
  System
  SSH
  UAD
  Voicemail
  Zaptel
  Agents
  Enhanced Services
  Fax
  Cabling
  SM Settings
  Presentation
Troubleshooting
Support » Support Categories » PBXware 2.x » How To Guides

• General
Administration - OSC(Online Self Care) Login Difference
How To Disable # Call Transfers
Load different keys on Linux shell
Picking Up Incoming Calls from Other Extensions
Replacing Prefix When Calling Through Other Networks
Registering PBXware Sound Converter
Add New System IP Address
Multiple SIP Ports
Enabling UAD/Phone On System Level
Server Name In Notification Mail Missing
Dialing Emergency Services
Login to the Setup Wizard
How To Add Custom Short Code
How To Remove the System
Limiting Number of Channels
Setting up Extension Call/Pickup Group on Multitenant PBXware
Accessing Voicemail From Outside
Call Pickup
System Update
Applying Lowest Rate To Calls
Sangoma Cards
Disabling Call Forward Message
How To Use WAN Feature
PRI Leading Digit
Remote System Administration
Speed Dial
Enabling of HTTP Provisioning in PBXware v3.0 for Snom phones
Changing System IP Address
Port Forwarding When System Behind A Router/Firewall
Using 'Recording to RAM' Feature With USB Device
Changing Call Transfer Digit
System Supported Contexts
Difference Between Auto-Provisioning And Auto-Configuration
Installing PBXware on CentOS 5.2
Maximum Call Time
Recording Ethernet Packets Using tcpdump
Changing Help Tab URL
Custom Interface Branding
GSM Audio Files Conversion
System Reload
Caller ID
Blocking Certain Numbers
Adding Local Area Code To Dialed Numbers
System Restart
Changing Interface Password From mySQL
Login to System Administration
System Stop
Moving To Another Server
Taking Asterisk CLIR
Retrieving Parked Calls
Setting Different System Language
National dialing code optional
Polycom TFTP/DHCP Settings
End Points Auto Configuration
Update From Older Versions to 2.1
Using Phone Callback

• Backup & Restore
Backup
Restore
Cold Standby

• Codecs
g729 Manual Install
Codecs Bandwidth

• Conferencing
Advanced Conference Options
Restrict Conference Access

• Conf Files
Configuration Files
Restrict Changes To Configuration Files
Location Of All Asterisk Configuration Files

• Destinations
Add Destination Range Manually
Update System Destinations
Extension Destinations

• DID
Allow Remote Access
Allow Multiple DIDs from a specific ITSP
Forward DIDs To Other Systems/Gateways
Range Of DIDs
Where DID can Point To
Replace Caller ID

• Networking
Network systems using trunks
Network systems using DUNDI

• Extensions
Deleting recordings
Incoming/Outgoing Limit
Call Transfers
Allowed Extension Destinations
Ringtime
Changing Remote Extensions To Local
Incoming/Outgoing Dialing Options
Add Extension
Call Recording
Add Multiple Extensions
Disk Space Used By Call Recording
Setting Up A Ring Group
Auto Provisioning
Philosophy Behind User Type
When And Why The NAT Button Needs To Be Selected
Change DTMF Mode
Extension Alias
Change Status
Adding Funds
Change Authentication PIN
Custom Ring Tones
Change Caller ID/Name
Activating BLF (Busy Lamp Field)
Other Extension Contexts
Call Recording durations when using 'Recording to RAM'
Extension Groups
Remote Extension Behind NAT And System Behind NAT Configuration

• IVR
Directories
Recording IVR Greetings
Where Do I Upload IVR Greeting File
Limiting Company Directory Entries
How To Setup Multi-Language IVRs
Remote Access
Dialing Preset Destinations

• Licencing
Re-licensing System
Upgrading The System
Upgrading PBXware from version 2.0 to 2.2

• Monitor
Displaying UAD/Phone Type
Hanging Up Calls
Listening to Active Conversations
Transferring Calls
Monitoring Live Channels
Listening Live Channels
Monitoring Services
Monitoring System
Setting up a warning system

• Music On Hold
Music On Hold List
Add Music On Hold
Create Music On Hold Files
Preparing sounds for MOH

• MySQL
Retrieving MySQL Password
Accessing MySQL Database From Outsite
Changing Root MySQL Password

• System Daemon
Start
Stop
Update
Dreload
Sqlite
Ztcfg
Mkzap
Logging Asterisk Activity Into Log File
Content Of Servers Directory

• OSC (Online Self Care)
Logging Into OSC (Online Self Care)
Changing Account Email
Changing Account PIN
Playing Voicemail Messages
Deleting Voicemail Messages
Moving Messages To Other Folders
Viewing Messages In Other Folders
Forwarding Voice Messages To Other Extensions
Editing Enhanced Services
Viewing Dialed Numbers
Downloading Call Details Records

• Protocols
System Working in Two Locations
SIP Relax DTMF Value
Recording Ethernet Packets Using Tcpdump

• Providers
Importing Providers
Adding Providers
Editing Provider Settings
Trunking with Magrathea

• Queue
Queue URL field
Listening To A Queue Call
Taking CLIR(Calling Line Identification Restriction)
Delete CDR Recording
Download Call Detail Records (CDR) CSV file
Recording Queue Calls
One Digit Queue Exit
Recording Formats
Real Time Queue Information
Queue Greetings File
Naming Convention For Queue Sound Files

• TFTP
What is TFTP
Where is TFTP root directory
Get Polycom IP 501 To Download Configuration From TFTP
TFTP Works But I Get 'Not Running' Message In Services Window

• Trunks
Missing CLI Leading Zero On Inbound Calls
How Do I Forward Calls Received from ‘s’ To Real Extension
Authenticating a SIP trunk with multiple IP addresses
System Default Trunks
Trunk Type
Make Sure My Trunk Is Alive And Working
Trunk Calls Have Different Busy/Ring Sound
Trunk Prefix
Dialing other networks
How Secure Is My Remote Host Authentication
Registering Trunks With Special Characters In Dial String

• Reports
Reset CDR Records
CLIR Guide
Accessing CDRs from mySQL
CDR Database Structure in Static/ODBC Mode
CDR Location

• Setup Wizard
Run Setup Wizard
Reset Setup Wizard
Upload .CSV File With New Extensions
What Does Activated, Auto Provisioning And Auto Configuration Actually Mean

• Servers
Server Announce Trunks Value
Absolute Timeout Value
Servers Operation Times
Changing Server Administration Port
Mail Server Value
Servers LAN IP
Servers WAN IP
Number Of Digits
Add A Network To Server
Servers Notification e-mail address

• Sounds
Sound Files Disk Usage
IVR and Queues sound FILENAME format
Recommended Bitrate/Frequency For Sound Files
Localized System Sound Files
Sound Files Quality

• System
Changing system root password
Changing system time
System Doesn't Display IP Address To Which I Should Point Browser To
Setup PBXware To Work On Dynamic IP Address
Which Heartbeat Version Should Be Used For High Availability
Configuring Jabber daemon on system

• SSH
SSH Access To VServer Instances
How To Create SSL Certificate For Chrooted Apache Instance

• UAD
Polycom Paging (Speaker Phone)
Add User Agent

• Voicemail
Move Voicemail Recordings and Greetings
Maximum Login Attempts
Delete Custom Voicemail Greeting Message
Send Voicemail
Attach Voicemail Message To Email
Define Timezone On Global Scale
Review a Message Before Committing It To Inbox
Transfer a Call To Voicemail
Voice Message Audio Format
Check Voicemail
Which Format Is The Best For Voicemail Recordings
How Much Disk Space Is Used By Voicemail Recording
Max Length Of Voicemail Greeting
Max Seconds Of Silence
Silence Threshold
Server Email
How Do I Set 'From' String
Play Envelope Messages On Global Scale
'Say Caller ID' Option On Global Scale

• Zaptel
Installing Zaptel 1.4
Increasing/Decreasing Volume For Zaptel Trunks
What Is Zaptel
Compile/Recompile Zaptel
Zaptel Configuration Files Located
How Do I Run 'zttest'
How Do I Run 'ztspeed'
Zaptel Modules Located
'Dmesg' System Command
Which Files to Edit to Configure Echo Cancellation
Enable The mg2 Echo Cancellation Algorithm
Create Adapter From A E1 DB9 Port To RJ45
Installation and Configuration of Sangoma E1 A101

• Agents
Agent Supervised Transfer

• Enhanced Services
Changing Enhanced Service Access Code
How To Change Call Pickup '*8' Access Code
How To Enable Enhanced Services

• Fax
Fax To Email Setup

• Cabling
RJ-45 Pin Numbering
T1 - RJ-45 Pin-outs
T1/E1 Cross-over
Digital Lines Color Code (for Sangoma A108) "Y" Cable Pin-outs
T1-E1 Tap pin-outs (Datascope)
Analog Lines Color Code (for Sangoma A400)

• SM Settings
Resetting password of SM user

• Presentation
Large Scale Displays Setup

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