Bicom Systems ... Advanced Simplicity

Downloads | Contact Us | Company | Resellers | Support
Home Products Services Solutions My Account Store

PBXware
Administration Manual
End User Guide
Install Guide
FAQs
How To Guides
•  General
•  Backup & Restore
•  Codecs
•  Conferencing
•  Conf Files
•  Destinations
•  DID
•  Networking
•  Extensions
•  IVR
•  Licencing
•  Monitor
•  Music On Hold
•  MySQL
•  System Daemon
•  OSC (Online Self Care)
•  Protocols
•  Providers
•  Queue
•  TFTP
•  Trunks
•  Reports
•  Setup Wizard
•  Servers
•  Sounds
•  System
•  SSH
•  UAD
•  Voicemail
•  Zaptel
•  Agents
•  Enhanced Services
•  Fax
•  Cabling
•  SM Settings
•  Presentation
Troubleshooting
Forum
Support » Support Categories » PBXware » How To Guides

• General
• Registering PBXware Sound Converter
• How To Disable # Call Transfers
• Load different keys on Linux shell
• Enabling UAD/Phone On System Level
• Server Name In Notification Mail Missing
• Dialing Emergency Services
• Add New System IP Address
• Multiple SIP Ports
• How To Remove the System
• Limiting Number of Channels
• Setting up Extension Call/Pickup Group on Multitenant PBXware
• Login Into Setup Wizard
• How To Add Custom Short Code
• System Update
• Applying Lowest Rate To Calls
• Sangoma Cards
• Accessing Voicemail From Outside
• Call Pickup
• PRI Leading Digit
• Remote System Administration
• Speed Dial
• Disabling Call Forward Message
• How To Use WAN Feature
• Changing System IP Address
• Port Forwarding When System Behind A Router/Firewall
• Using 'Recording to RAM' Feature With USB Device
• Changing Call Transfer Digit
• System Supported Contexts
• Difference Between Auto-Provisioning And Auto-Configuration
• Installing PBXware on CentOS 5.2
• Maximum Call Time
• Recording Ethernet Packets Using tcpdump
• Changing Help Tab URL
• Custom Interface Branding
• GSM Audio Files Conversion
• System Reload
• Caller ID
• Blocking Certain Numbers
• Adding Local Area Code To Dialed Numbers
• System Restart
• Changing Interface Password From mySQL
• Login to System Administration
• System Stop
• Moving To Another Server
• Taking Asterisk CLIR
• Retrieving Parked Calls
• Setting Different System Language
• National dialing code optional
• Polycom TFTP/DHCP Settings
• End Points Auto Configuration
• System Version Updates
• Administration - OSC(Online Self Care) Login Difference
• Vserver System Reboot
• Picking Up Incoming Calls from Other Extensions
• Replacing Prefix When Calling Through Other Networks
• Using Phone Callback

• Backup & Restore
• Backup
• Restore
• Cold Stand-By

• Codecs
• g729 Manual Install
• Codecs Bandwidth

• Conferencing
• Advanced Conference Options
• Restrict Conference Access

• Conf Files
• Configuration Files
• Restrict Changes To Configuration Files
• Location Of All Asterisk Configuration Files

• Destinations
• Add Destination Range Manually
• Update System Destinations
• Extension Destinations

• DID
• Allow Remote Access
• Allow Multiple DIDs from a specific ITSP
• Forward DIDs To Other Systems/Gateways
• Range Of DIDs
• Where Can DID Point To
• Replace Caller ID

• Networking
• Network systems using trunks
• Network systems using DUNDI

• Extensions
• Deleting recordings
• Incoming/Outgoing Limit
• Call Transfers
• Allowed Extension Destinations
• Ringtime
• Changing Remote Extensions To Local
• Incoming/Outgoing Dial Options
• Add Extension
• Call Recording
• Add Multiple Extensions
• Disk Space Used By Call Recording
• Setting Up A Ring Group
• Auto Provisioning
• Philosophy Behind User Type
• When And Why This NAT Button Needs To Be Selected
• Change DTMF Mode
• Extension Alias
• Change Status
• Add Funds
• Change Authentication PIN
• Custom Ring Tones
• Change Caller ID/Name
• Activating BLF (Busy Lamp Field)
• Other Extension Contexts
• Call Recording durations when using 'Recording to RAM'
• Extension Groups
• Remote Extension Behind NAT And System Behind NAT Configuration

• IVR
• Directories
• Recording IVR Greetings
• Where Do I Upload IVR Greeting File
• Limiting Company Directory Entries
• How To Setup Multi-Language IVRs
• Remote Access
• Dialing Preset Destinations

• Licencing
• Re-licensing System
• Licensing Not Possible From Publis IPs
• Upgrading The System
• Upgrading PBXware from version 2.0 to 2.2

• Monitor
• Displaying UAD/Phone Type
• Hanging Up Calls
• Listening Active Conversations
• Transferring Calls
• Monitoring Live Channels
• Listening Live Channels
• Monitoring Services
• Monitoring System
• Setting up a warning system

• Music On Hold
• Music On Hold List
• Add Music On Hold
• Create Music On Hold Files
• Preparing sounds for MOH

• MySQL
• Retrieving MySQL Password
• Accessing MySQL Database From Outsite
• Adding CDR_MySQL Module
• Changing Root MySQL Password

• System Daemon
• Start
• Stop
• Update
• Dreload
• Sqlite
• Ztcfg
• Mkzap
• Mkbri
• Loging Asterisk Activity Into Log File
• Content Of Servers Directory

• OSC (Online Self Care)
• Loging Into OSC (Online Self Care)
• Changing Account Email
• Changing Account PIN
• Playing Voicemail Messages
• Deleting Voicemail Messages
• Moving Messages To Other Folders
• Viewing Messages In Other Folders
• Forwarding Voice Messages To Other Extensions
• Editing Enhanced Services
• View Dialed Numbers
• Downloading Call Details Records

• Protocols
• System Working On Two Location
• SIP Relax DTMF Value
• Recording Ethernet Packets Using Tcpdump

• Providers
• Importing Providers
• Add Provider
• Edit Provider Settings
• Trunking with Magrathea

• Queue
• Queue URL field
• Listening To A Queue Call
• Taking CLIR(Calling Line Identification Restriction)
• Delete CDR Recording
• Download Call Detail Records (CDR) CSV file
• Recording Queue Calls
• One Digit Queue Exit
• Recording Formats
• Real Time Queue Information
• Queue Greetings File
• Naming Convention For Queue Sound Files

• TFTP
• What is TFTP
• Where is TFTP root directory
• Get Polycom IP 501 To Download Configuration From TFTP
• TFTP Works But I Get 'Not Running' Message In Services Window

• Trunks
• Missing CLI Leading Zero On Inbound Calls
• How Do I Forward Calls Received from ‘s’ To Real Extension
• Authenticating a SIP trunk with multiple IP addresses
• System Default Trunks
• Trunk Type
• Make Sure My Trunk Is Alive And Working
• Trunk Calls Have Different Busy/Ring Sound
• Trunk Prefix
• Dialling other networks
• How Secure Is My Remote Host Authentication
• Registering Trunks With Special Characters In Dial String

• Reports
• Reset CDR Records
• CLIR Guide
• Accessing CDRs from mySQL
• CDR Database Structure in Static/ODBC Mode
• CDR Location

• Setup Wizard
• Run Setup Wizard
• Reset Setup Wizard
• Upload .CSV File With New Extensions
• What Does Activated, Auto Provisioning And Auto Configuration Actually Mean

• Servers
• Server Announce Trunks Value
• Absolute Timeout Value
• Servers Operation Times
• Changing Server Administration Port
• Mail Server Value
• Servers LAN IP
• Servers WAN IP
• Number Of Digits
• Add A Network To Serve
• Servers Notification e-mail address

• Sounds
• Sound Files Disk Usage
• IVR and Queues sound FILENAME format
• Recommended Bitrate/Frequency For Sound Files
• Localized System Sound Files
• Sound Files Quality

• System
• Changing system root password
• Changing system time
• Firewall
• System Doesn't Display IP Address To Which I Should Point Browser To
• Setup PBXware To Work On Dynamic IP Address
• Which Heartbeat Version Should Be Used For High Availability
• Configuring Jabber daemon on system

• SSH
• SSH Access To VServer Instances
• How To Create SSL Certificate For Chrooted Apache Instance

• UAD
• Polycom Paging (Speaker Phone)
• Add User Agent

• Voicemail
• Move Voicemail Recordings and Greetings
• Maximum Login Attempts
• Delete Custom Voicemail Greeting Message
• Send Voicemail
• Attach Voicemail Message To Email
• Define Timezone On Global Scale
• Review a Message Before Committing It To Inbox
• Transfer a Call To Voicemail
• Voice Message Audio Format
• Check Voicemail
• Which Format Is The Best For Voicemail Recordings
• How Much Disk Space Is Used By Voicemail Recording
• Max Length Of Voicemail Greeting
• Max Seconds Of Silence
• Silence Threshold
• Server Email
• How Do I Set 'From' String
• Play Envelope Messages On Global Scale
• Say Caller ID' Option On Global Scale

• Zaptel
• Installing Zaptel 1.4
• Enable The mg2 Echo Cancellation Algorithm
• Increasing/Decreasing Volume For Zaptel Trunks
• Create Adapter From A E1 DB9 Port To RJ45
• BRI Card Installation
• Installation and Configuration of Sangoma E1 A101
• Enabling ZTDUMMY
• What Is Zaptel
• Where Are BRI zaptel tools
• Compile/Recompile Zaptel
• Zaptel Configuration Files Located
• How Do I Run 'zttest'
• How Do I Run 'ztspeed
• Zaptel Modules Located
• 'Dmesg' System Command
• Which Files I Need To Edit For Configuring The Echo Cancellation

• Agents
• Agent Supervised Transfer

• Enhanced Services
• Changing Enhanced Service Access Code
• How To Change Call Pickup '*8' Access Code
• How To Enable Enhanced Services

• Fax
• Fax To Email Setup

• Cabling
• RJ-45 Pin Numbering
• T1 - RJ-45 Pin-outs
• T1/E1 Cross-over
• Digital Lines Color Code (for Sangoma A108) "Y" Cable Pin-outs
• T1-E1 Tap pin-outs (Datascope)
• Analog Lines Color Code (for Sangoma A400)

• SM Settings
• Resetting password of SM user

• Presentation
• Large Scale Displays Setup

Support
Search
PBXware
SERVERware
outCALL
Appliances
TELCOware
Site manager
gloCOM
Call Centre Applications
Customer Help Desk
Click here - SALES Click here - SUPPORT
Privacy Policy Copyright Bicom Systems 2003 - 2010