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Troubleshooting
•  Voicemail
•  System Error Messages
•  Trunks
•  Dial Plans
•  Email
•  Sangoma
•  Setup Wizard
•  MOH (Music On Hold)
•  ES (Enhanced Services)
•  Appliances
•  Greetings
•  Queues
•  Phones
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Support » Support Categories » PBXware » Troubleshooting

• DTMF Troubleshooting

• Voicemail
• Voicemail To Email Delivery Problems

• System Error Messages
• IVR not detecting selection of digits while IVR greeting is played
• Reports Not Being Sent On Email Address
• Disk Error Boot Failed
• Extension Error Messages
• ERR: Wrong username and password
• Unable to mount /proc
• System Tarball Cannot Be Downloaded, Error 403
• Unable To Reconfigure Channel
• After Installation System IP Address Is Not Displayed
• CLIR Guide
• Licensing Errors
• Number of Simultaneous Connections Exceeded
• WARNING[9124]: Received mini frame before first full voice frame
• 127.0.0.1: ERR: Timestamps do not match. File 'extensions.conf' is out
• Working offline for $NUMBER of minutes
• You Cannot Call Over Dundi
• Can System Translate Certain Numbers
• Can System Listen On More Then One SIP Ports

• Trunks
• System Receiving 's' Extension
• One way or no audio
• Third Party Software To System Trunks Configuration
• UK Incoming Caller ID
• System Does Not Recognize Zaptel Cards

• Dial Plans
• Cisco 7940 Autocompletion Problem
• Unable To Dial Numbers With Access Codes

• Email
• Reports Not Emailed
• Mail Delivery Problems

• Sangoma
• WANPIPE Echo Debugging
• Asterisk/Wanpipe RBS
• Hardware Echo Canceller Fax/DTMF Debugging
• Line Debugging
• Line Trace using hardware d-channel HDLC (2.3.3 drivers or later)
• Software echo canceller debugging
• DTMF Recognition Debugging
• PBXware 2.2 Sangoma install - as of January 2009

• Setup Wizard
• Update Step Fails - "Connection Unexpectly Closed"

• MOH (Music On Hold)
• MOH Not Played To Calls On Hold

• ES (Enhanced Services)
• # Transfers Call Instead Of Confirming The Service

• Appliances
• What Is Default Appliance IP Address

• Greetings
• Distorted Greetings

• Queues
• Queues and improper CallerID

• Phones
• Grandstream and extension passwords issue

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