Bicom Systems & ApexBI Collaboration

Bicom Systems + Apex BI

Meet the demand for call reporting with our new add-on solution

Bicom Systems + Apex BI

Adding value with comprehensive data

VoIP and UC customers are asking for more visibility of their call activity, productivity, and associated costs so that they can become more efficient in their spending and management.

Detailed call reporting helps organizations drive these efficiencies, but not all customers need a full-fledged contact center solution.

Selling call reporting as an add-on solution enables you to meet market demand, increase your revenue streams, and leverage your company against the competition.

Bicom Systems is partnering with Apex BI to offer a powerful, web-based call reporting platform that integrates seamlessly with PBXware.

01.

Comprehensive Reports

The Apex BI solution delivers powerful call reporting via adaptable dashboards. All communications that go through PBXware are tracked and analyzed, whether calls are placed at the office, remotely, or on a mobile device.

02.

Flexible Multi-Tenancy

As a hosted solution, the Apex BI platform is scalable, secure, and integrates with your existing PBXware as a simple and easy add-on. The seamless onboarding process involves no hardware or on-site installation.

03.

Customer Experience

More than just numbers, Apex BI call reports create a story on customer experience. This helps organizations to better delegate resources, improve the customer experience, and create a customer journey map.

Benefits

This components based blocks are ready to use as well as customize easily.

Stand out in the market

by meeting demand before your competitors

Increase your revenue

by upselling to your existing customers

Close more deals

with innovative features like customer journey mapping

Increase your profit

by adding value to your existing and new sales

Keep your customers longer

by being the only provider they need for all of their solutions

Help your customers grow too

with lucrative tools that support cost efficiency and productivity

Learn more benefits for resellers & end users on our blog