End of Life Announcement for Version 5.x of PBXWare and gloCOM

Bicom Systems announces End of Life for version 5.x of gloCOM & gloCOM GO, and PBXWare. Software updates and maintenance releases will no longer...

A World Without Unified Communications

In the past three years, we experienced a significant shift in how we perceive and operate in the workplace. When the pandemic hit, most...

STIR/SHAKEN and Bicom Systems: Everything You Need to Know

By now, you've probably heard of the STIR/SHAKEN term. For those unfamiliar, here’s everything you need to know about this framework, as well as...

7 Reasons Why Empathy Is the Core of Customer Experience Success

As we are slowly moving towards an experience economy, selling a unique experience to a customer has become imperative for many companies in several...

Internal Communication Tips from a Telecommunications Company

You’d think we would be pretty good at internal communications for a company that manufactures telecommunications software, right? But as you can imagine, with...

Improving Success through Integration

You probably heard the news already.  Bicom Systems PBXware now integrates with Microsoft Teams through Call2Teams, thanks to our partnership with Qunifi! If you...

Products Update: What’s New in gloCOM gloCOM GO Meeting 6.4 [2021]

We know that you are excited to find about the gloCOM, gloCOM GO, and Meeting 2021 release! As a company in the highly competitive...

IT Partners 2021 Recap

Back in September, the Bicom Systems team joined FONIA, our exclusive product distributor for France, at IT Partners. It was our third time attending...

Bicom Systems is Now Using Productboard

Introducing...🥁🥁🥁…our new presence on Productboard!  If you joined us for our ‘We’re All Ears’ session, you might have heard us mention the new service we...

Why Your Customer Service Department Should be Using VoIP

Customer service is the front line of any business. It is where customers go to applaud, complain, and inquire. But a customer service department...