Connect, Communicate, and Collaborate
Are you running an existing and established Call Center with many different campaigns, or looking to start one inside your organization?
Call Centers come in different shapes and sizes. Bicom Systems recognizes this. For large professional Call Centers that manage many different campaigns the quality of tools can save considerable resources second by second, day by day. Often, though, the manner and structure of the workflow and staff positioning is what matters most.
Bicom Systems has training and consultancy staff available who have managed large calls centers themselves. Starting by getting a solid understanding of what you are looking to achieve, advice may be given on all aspects including staff recruiting & motivation, work topography, morale & compensation plans as well as how to best employ tools to maximize productivity.
PBXware’s Call Center edition offers a set of features needed for an organization to effectively start and manage inbound call queues.Read more
gloCOM Call Center Agent edition is dedicated to Call Center Agent staff day-to-day efficiency and productivity improvement.Read more
gloCOM Call Center Supervisor edition is designed to enable Call Center Supervisors to keep up with agents pace and increase their efficiency.Read more