Call Center Solution

Connect, Communicate, and Collaborate

Elevate the Customer Experience with Call Center

Are you running an existing and established Call Center with many different campaigns, or looking to start one inside your organization?

Call Centers come in different shapes and sizes. Bicom Systems recognizes this. For large professional Call Centers that manage many different campaigns the quality of tools can save considerable resources second by second, day by day. Often, though, the manner and structure of the workflow and staff positioning is what matters most.

Bicom Systems has training and consultancy staff available who have managed large calls centers themselves. Starting by getting a solid understanding of what you are looking to achieve, advice may be given on all aspects including staff recruiting & motivation, work topography, morale & compensation plans as well as how to best employ tools to maximize productivity.

Call Center Solution - Elevate the Customer Experience with Call and Contact Center
sipMon - SIP Monitoring - Live Calls

Agent & supervisor application

Tie together all of your Call Center communications in a simple interface via gloCOM Agent and Supervisor editions.
PBXware Multi-Tenant PBX - Statistics for Time management and Productivity

Know more about your customer with statistic suites

Real-time queue statistic gives you an in-depth insight into agent activity and queue traffic.
SERVERware Cluster edition - Virtualization Platform - Rapid Scalability

Highly scalable solutions

Your upgrade is just one phone call away. Simply contact your account manager and we will take care of the rest.
SERVERware Virtualization Platform - Domain Management, containers with resource pools

Create a seamless experience

Unify all your offices with a single telephony solution. This will allow a consistent and productive employee & customer experience.

Complete Solution

PBXware - Call Center

PBXware’s Call Center edition offers a set of features needed for an organization to effectively start and manage inbound call queues.

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gloCOM - Agent

gloCOM Call Center Agent edition is dedicated to Call Center Agent staff day-to-day efficiency and productivity improvement.

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gloCOM - Supervisor

gloCOM Call Center Supervisor edition is designed to enable Call Center Supervisors to keep up with agents pace and increase their efficiency.

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Ready to get started?

Why Bicom Systems?

Tested and proven technologies

Tested and proven technologies

With more than 15 years of experience in cloud phone systems, call centers, and unified communications, we have the best tools in the trade to help you start and/or improve your business.
We do not keep you waiting

We do not keep you waiting

Your account manager is your single point of contact that is always available to you when you need immediate attention, even when out of the office.
We are here to help

We are here to help

Our technical support team is always available to you via the support ticketing system, and via live chat Monday-Friday from 1AM - 6PM EST.
Solutions tailored for your business

Solutions tailored for your business

Per your request, we develop custom features which suit your unique business needs.

Get in touch

Complete the form below and a Technology Consultant will contact you to discuss your Telecom needs & put together a customized solution.

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