PBXware Call Center edition

Effectively start and manage inbound call campaigns in a Call Center or Contact Center.

Call Center Edition

of PBXware is designed to simplify and enhance call management at the busy call centers and contact centers of any size. Together with the Business and Multi-Tenant Editions Call Center PBX enables you to increase efficiency in the workplace and transform the way you conduct business, with each edition supporting specific features maximizing performance, reliability, and expandability.

Give your business all the tools it needs to effectively start and manage inbound call campaigns with detailed statistics, reporting and monitoring. Upgrade to PBXware Call Center, and provide your customers with a consistent and quality experience.

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PBXware Call Center PBX
PBXware Call Center PBX – Agent & Supervisor Unified Communications Application
Agent & Supervisor Application

Tie together all of your Call Center PBX communications in a simple interface via gloCOM Agent and Supervisor editions. CC Supervisor enables real-time monitoring of Agents and Queues, tracking agents’ performance and generating comprehensive statistics reports, while the CC Agent edition provides agents with the right tools to maximize productivity, reduces unnecessary interruptions and makes communication with customers more effective.

Are you Satisfied with your current phone system?

PBXware Call Center PBX – Real-Time Agent Monitoring
Real-Time Agent Monitoring

Ensure that your call center workforce is effective, successful and consistently delivering outstanding customer service. Use the “Monitor” feature to listen in on an active call and identify problems quickly and while listening use “Whisper” to speak with the agent without the caller knowing, or “Call Barge” to speak with the agent and the caller.

Call Center PBX Wallboard

PBXware Call Center Wallboards provide the information for all your agents in real time. Data is presented in a way that is easier to read and helps measure the call center performance. Wallboards keep Agents informed with all call center activities while allowing them to remain focused on their own tasks.

PBXware Call Center PBX – Wallboard 2
PBXware Call Center PBX – Agents and ACD Queues
Unlimited Queues (ACD)

Automatic Call Distribution system helps keep customers on the line by routing incoming calls to the agent with the most suitable skill-set who can address the caller’s needs properly. ACD is a very important component of a call center and communication system. Some of its capabilities include Priority Routing, First In – First Out (FIFO), Queue Call-back, Call Monitor, Call Barging and more.

Make your business stand out with your own branding added to the PBXware.

PBXware Multi-Tenant PBX - Call Recording

Recordings

Easily set up call recording for all extensions and access them via a web browser. Improve security, customer satisfaction and raise the quality of your service by playing back and analyzing the call records. To make certain that callers have given their consent, you can set default or custom announcements to be played before recording begins.
PBXware Multi-Tenant PBX - Multilingual GUI, Spanish and French translation

Multilingual GUI

PBXware is available in Spanish and French. Now our loyal Spanish and French-speaking users will be able to access PBXware in their native language.
PBXware Multi-Tenant PBX - Custom Development

Custom Development

Not every business is the same, and that is why we customize our software to the specific needs of each individual client. If your business needs a certain feature that is not available in the current version of PBXware, our team of highly skilled developers will design and develop the feature in the timeliest manner possible upon your request.
PBXware Multi-Tenant PBX - Statistics for Time management and Productivity

Statistics

You can now track date, time and activity of each user to improve time management and increase productivity. Knowing who accessed various files and made changes on the server can increase security and give you a better insight into how your business operates.
Queue Statistics and Reports

Real-time queue statistics gives you an in-depth insight into agent activity and queue traffic where you have the access to agent’s inbound and outbound calls, missed calls, occupancy, availability, queue inbound answered and unanswered calls, as well as total calls… You can display the reports visually by using a graph or export it as a PDF or CSV file.

PBXware Call Center PBX – Queue Statistics and Reports
PBXware Call Center PBX – Improve Service Quality
Improve Service Quality

With the PBXware Call Center edition, you can track call activities in real-time and generate relevant reports that will improve your business productivity. You can generate different types of reports, such as Daily, Monthly and Extension Reports. Each report can additionally be filtered by Datetime Range, Caller, Trunk, Duration and more.

IVR Statistics

IVR statistics report gives you a detailed overview of how your customers are navigating an IVR menu. Currently, you can access three types of report: IVR Calls per Option, IVR Calls, and IVR Calls per Called Number. Each report can be filtered by Date Range, IVR, Called Number, Caller ID, and Destination.

PBXware Multi-Tenant PBX, Call Center PBX, Business PBX - IVR Statistics
PBXware Multi-Tenant PBX, Business PBX - Use your existing IP Phones
Use your existing IP Phones

PBXware is compatible with most IP Phones on the market. Use the same extension on multiple devices. Save time for both your IT personnel and your users by using features such as Automated Provisioning, Busy Lamp Field (BLF), Hot Desking, and more.

The complete list of supported UADs

Headset Support

PBXware Call Center works out of the box with over 100 headsets from the industry leading brands, such as Jabra and Plantronics. Setting up and using your headsets is easy. Your clients will be happy, and so too will your employees.

The complete list of supported Headsets

PBXware Call Center PBX - Jabra Headset and Plantronics Headset Support
PBXware Multi-Tenant PBX, Call Center PBX, Business PBX - Make calls directly through your CRM
Make calls directly through your CRM

Incorporate all the features and capabilities of the PBXware telephony system inside your CRM or Browser. PBXware Business integrates with the most popular business apps, such as Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive and many more.

PBXware Multi-Tenant PBX - Archive your data in the Cloud - Amazon S3, Dropbox, FTP

Archive your data in the cloud

PBXware integrates with Amazon S3, Dropbox, and FTP. You are able to store voicemail, fax, and call data records automatically and keep them safe in a remote location.
PBXware Multi-Tenant PBX - Powerful Speech to Text, STT

Powerful speech to text

PBXware’s voicemail system integrates with Google Cloud Speech-to-Text and IBM Watson (STT). Get text transcriptions of your voicemail messages sent to your email.
gloCOM - Unified Communications - Branding

Branding

Make your business stand out with your own branding added to PBXware. All we need are your logo and company colors, and our in-house team will create the complete solution that will help elevate your business to a new level.
PBXware Multi-Tenant PBX - Caller ID lookup

CallerID lookup

Reduce fraud, increase lead conversions, and improve message deliverability by integrating PBXware with external lookup service. Provide a customer or business with a personalized experience – even if it’s their first time calling in.

Take care of your business anywhere, anytime, from any device.

Online self-care

Cut down your support cost and create a better experience for your customers with PBXware’s online self-care portal. Through the online self-care portal, users can access their personal dashboard and reports, check their voicemails, make changes to Enhanced Services such as Caller ID, Do Not Disturb, Call Forwarding, and more.

PBXware Multi-Tenant PBX, Call Center PBX, Business PBX - Online self-care
PBXware Multi-Tenant PBX, Call Center PBX, Business PBX - Comprehensive Role-Based Management

 

Comprehensive Role Based Management

System administrators are able to create groups and users permissions in order to delegate the administration of PBXware. Users are grouped by: Administrator, Site Admin, Operator, Manager, and Other Custom Groups.

PBXware Multi-Tenant PBX - Secure Voice, TLS, SRTP, Let's Encrypt SSL certificates

Secure voice

PBXware Call Center edition greatly increases security by encrypting your calls using TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) protocols. And to add another layer of security, PBXware now supports Let’s Encrypt SSL certificates.
PBXware Multi-Tenant PBX - Activity Log, track changes, boost security

Activity log

You can now track date, time and activity of each user to improve time management and increase productivity. Knowing who accessed various files and made changes on the server can increase security and give you a greater insight into how your business operates.
PBXware Multi-Tenant PBX - HTTP API for Extensions, Trunks, DIDs, Ring Groups, IVRs

API

Connect your applications to PBXware with the PBXware’s simple, powerful, and secure application programming interface (API). You can access Extensions, Trunks, DIDs, Ring Groups, IVRs, and more via HTTP protocol.
PBXware Multi-Tenant PBX - Asterisk CLI in Browser

Asterisk CLI in Browser

Conveniently and securely access the Asterisk command line interface (CLI) straight from your browser.

BROCHURE

PBXware brochure

DATASHEET

PBXware datasheet

RELEASE NOTES

PBXware 5.1

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