Lansalot Limited

The problem with FreePBX was twofold: the multi-tenant functionality was spotty and confidence in the support and response times available left Lansalot uncertain and hesitant. While they may have been willing to work with the limited functionality, the lack of scalability was the deal breaker.

Anxious to take their Hosted PBX solution forward, Lansalot began evaluating a number of systems. Much like the famed tale of Goldilocks and the three bears, Lansalot found that some providers were too large and others were too small. 

The first provider they spoke with had some great flexibility, but their support team was very small. While the solution seemed right, Lansalot did not want to commit without a solid support team backing them. 

A second provider they were interested in was more interested in large carriers and incumbents, organizations that are quite a bit larger than Lansalot. This provider wanted partners that were already large scale and could deploy and maintain their own multi-server setup. While Lansalot planned to grow their Hosted PBX solution, they needed to start a bit smaller with a provider that would meet them where they were at.

When Jon had his first phone call with Kevin Langford of Bicom Systems he found the fit was “just right”, as Goldilocks would say. Jon shared a few of the challenges they had faced with other providers and found that PBXware Multi-Tenant “ticked an awful lot of the boxes”

Multi-Tenant – Many PBX solutions are not true multi-tenant solutions and just piece together the functionality when needed. PBXware, on the other hand, is a real multi-tenant that supports unlimited tenants and extensions.

Scalability – Jon is a big believer in organic growth. With 13 years of experience in his industry, he knows pushy advertising is not as important as building relationships and simply creating solutions to problems. PBXware supports this type of organic growth without much additional effort so Jon can focus on what he’s best at: solving people’s problems. Plus Bicom Systems is able to work with Lansalot at their existing size and support their growth as it comes.

Support – A deal breaker on more than one occasion, the Lansalot team was unwilling to partner with a company that could not provide stellar support. According to Jon, since moving to Bicom Systems “support has been good.” While a recent upgrade to a new version of PBXware has been a bit more complicated than expected, he says “the support guys are always there to fix things.”

Unified Communications – While not on his list of original complaints and requirements, UC has been a pleasant surprise for Jon. “This is the thing lacking in a lot of companies. What’s the point of IP Telephony if it doesn’t integrate with IT / computers?” gloCOM is a favorite feature that ties the rest together.