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AQMON
Wallboard
Supervisor

AQMON allows call center agents and supervisors to monitor queues and agents' status in real-time. Agents can view real-time queue statistics on a large LCD screen. Supervisors, on the other hand, can monitor the comprehensive and detailed real-time statistics on agents.

Supervisors can view all agent activity and hang-up and transfer calls as well as monitor queues, the number of calls waiting, agent status, etc.

An entire organization can use the included wall board facility which displays major real-time call statistics on a large LCD screen.

AQMON also offers real-time graphs which show the above information graphically. Messages can be shared between agents and supervisors. Agents can send assistance requests from agentCOM which is another application used by agents.

 
Download PDF Brochure
     
 
General Features

• Full Screen View
• Monitor Slide Show
• Call Details
• Queue Staus
• Agent Status

     
Real Time Wallboard

• Calls Statistics
• Agents Status
• Average Waiting Time
• Percentage of Answered/Unanswered Calls
• Service Level

 
     
 
Real Time Agents Status

• Agent State
• Unique Caller ID
• Call Info, Type & Direction
• Login Time & Type
• Assistance Request

     
Queues Real Time Details

• Calls Details
• Members Status
• Average Wating Time
• Service Level

 
     
 
Real Time Graphs

• Received Calls
• Average Wait Time
• Answered/Unanswered Calls
• Current or Specified Time

     
Agent Real Time Stats

• Agent Details
• Number of Calls
• Average Talk/Idle Time
• Total Logged in Time
• Total Not Ready Time

 
     
 
Real Time Inbound & Outbound Calls
• Caller ID
• Trunk name
• Location
• Location Number
• Duration in current Location
• Total Call Duration
• Call From
• Call To
• Call Duration 
     
Real Time Messages

• Message From/To
• Date/Time
• Message Body

 
     
 
Assistance Requests in Real Time
• Agent Details
• Date/Time
• Agent Notes
• Request Status
• Request Completed by
     
Authorization Tool

• Easy Queues & Agents Permission Management for Supervisor Edition

 

Wallboard
Supervisor

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