The world’s first and most mature Open Standards Turnkey Telephony Platform

PBXware Telephony Platform

PBXware is the world’s first and most mature IP PBX Professional Open Standards Turnkey Telephony Platform. Since 2004, PBXware has deployed flexible, reliable, and scalable Next Generation Communication Systems and VoIP solutions to Small and Medium sized Businesses (SMBs), enterprises, Internet Telephony Service Providers (ITSPs), Contact Centers and governments worldwide by combining the most advanced of the latest technologies.

Bicom Systems’ softswitch is offered in the Business, Contact Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability.

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It is everything your business needs to communicate, collaborate and connect

Are you satisfied with your current phone system?

gloCOM - Unified Communications - Simplified setup


PBXware installation is fast and it is made easy with a step-by-step setup wizard that guides the users through the complete process.

PBXware - PBX - Unified Communications


Gain the advantage over your competition by combining Audio Conference, Instant Messaging, Video Call, Fax, Presence, Screen Pop, and more… all from one single interface!

PBXware - PBX - Customer relationship management CRM integration


PBXware integrates seamlessly with most business-critical apps and services, such as Salesforce, SugarCRM, Zendesk, ZOHO, MS Dynamics, and many more.

gloCOM - Unified Communications - Branding


Branding package was carefully crafted with resellers in mind. It contains all the software and technical documentation with your brand name, logo and company colors.


Dashboard section gives you an overview of vital PBXware information. It displays hardware usage, main services status, information on system and gloCOM licensing as well as the number of Total calls, Answered calls, SIP registrations etc.


Branding allows you to customize PBXware GUI with your company logos and/or colors.

Archiving Storage

Archiving storage feature can be used to keep your recordings, voicemails, and FAXes in a remote location. You can choose between four options for archiving storage: Amazon S3, Google Drive, FTP server, or Dropbox.


Incorporate all the features and capabilities of the PBX telephony system inside your CRM or Browser. PBXware integrates with the most popular business apps, such as Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive, SuiteCRM, Hubspot and many more.

Call Recordings

PBXware interface has integrated a call recordings player, allowing users to listen to PBX call recordings directly from their browser and navigate through the recording with a simple click of a mouse.

Online Self Care

Online Self Care portal allows the PBX end user to modify their extensions settings according to assigned permissions. Users can edit Enhanced Services settings, set up voicemail behavior, check CDRs, download call recordings etc.

Activity Log

You can now track date, time and activity of each PBX GUI user to improve time management and increase productivity. Knowing who accessed various files and made changes on the server can increase security and give you a greater insight into how your business operates.

Are you satisfied with your current phone system?

SMS and MMS support

PBXware brings the option of sending SMS and MMS to communicate efficiently and have the messages at your disposal at any time. Additionally, PBXware delivered the Bulk SMS Messages feature. This feature permits users to send valuable information to an extensive number of people. Besides adding Bulk SMS messages through the GUI, PBXware allows you to easily upload your data through CSV files and filter your Bulk SMS messages by status.

Use your existing IP Phones

PBXware is compatible with most IP Phones on the market. Use the same extension on multiple devices. Save time for both your IT personnel and your users by using features such as automated provisioning, busy lamp field (BLF), hot desking, and more.

The comprehensive list of supported UADs

Unified Communications

PBXware integrates seamlessly with gloCOM and gloCOM GO, our Desktop & Mobile Unified Communications applications designed to provide business users with a set of features and benefits including Softphone, Messaging, Faxing, Collaboration and 3rd party service integrations capable of transforming a companies communications system into a real powerhouse.

More about gloCOM More about gloCOM GO

Deployment Service - Hosted PBX in the Cloud
Hosted or On-Premise PBX

At Bicom Systems, we offer both hosted and on-premise PBX solutions for Unified Communications. With the hosted deployment option we offer a Cloud PBX solution deployed using our custom Virtualization Platform enabling Unified Communications as a Service (UCaaS), without the need to purchase and maintain additional hardware. Companies that opt for the on-premise PBX solution have complete control over all their servers and data thereby decreasing latency, as well as providing greater flexibility and customization.

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Deployment methods

Flexible deployment methods are what makes PBXware so popular on the market.
To meet the needs of our customers we developed three different deployment methods.

Installation Media

Install PBXware using a USB or CD ROM and add an instance of PBXware to your virtualization platform of choice with ISO or VMware image by downloading the correct installation images from our site.


PBXware - PBX - Hosted or on-premise deployment with certified appliances
Certified Appliances

Choose between 4 different models of Bicom Systems certified Servers and Appliances – from compact units preinstalled with a single PBXware to multinode servers enabling distributed, redundant and scalable solutions with SERVERware and multiple IP PBX instances.

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PBXware - PBX - Hosted deployment in Cloud SERVERware

Serve many different types of clients with different PBXware editions at the same time all through the only Virtualization Platform dedicated to Hosting Telephony & Unified Communications in the Cloud. SERVERware delivers a wide range of IP services and applications with high availability, stability & reliability for a maximum up-time.

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Application Programming Interface

Connect your applications to PBXware with the PBXware’s simple, powerful, and secure application programming interface (API). You can access PBX Extensions, Trunks, DIDs, Ring Groups, IVRs, and more via HTTP protocol.

Find your perfect edition


Unified communication technology for multiple virtual IP PBXs on a single instance

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Provides features required by today's demanding communications needs that all businesses face.

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Contact Center

PBXware Contact Center edition offers a set of features needed for an organization to effectively start and manage inbound call campaigns.

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A detailed list of the PBXware features comparison

Why Bicom Systems?

Tested and proven technologies

Tested and proven technologies

With more than 15 years of experience in cloud phone systems, call centers, and unified communications, we have the best tools in the trade to help you start and/or improve your business.
We do not keep you waiting

We do not keep you waiting

Your account manager is your single point of contact that is always available to you when you need immediate attention, even when out of the office.
We are here to help

We are here to help

Our technical support team is always available to you via the support ticketing system, and via live chat Monday-Friday from 1AM - 6PM EST.
Solutions tailored for your business

Solutions tailored for your business

Per your request, we develop custom features which suit your unique business needs.
Get in touch

Get in touch

Complete the form below and a Technology Consultant will contact you to discuss your Telecom needs & put together a customized solution.


PBXware brochure


PBXware datasheet


PBXware RN

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