Bicom Platform Plans

A complete, multi-tenant communications platform, sold under your brand, with contact center capability added when your customers need it. It's not an entry tier and two upsells, it's one product, licensed three ways.

Compare Plans
Plans

Who each plan is for,
and what comes with it

Every plan carries the full platform. What changes is how much contact center capability is licensed on top of it.

01
Core
Who it is for

Businesses replacing a PBX, or a patchwork of separate tools.

What comes with it
  • Enterprise PBX, IVR and call flows
  • Desktop, web and mobile UC apps
  • Meetings, chat and business SMS
  • Built-in AI, included not extra
  • True multi-tenant management
A complete communications platform, not an entry tier. Most customers buy Core and stay on it.
See every Core capability
02
CX Lite
Who it is for

Teams that answer at volume but are not a contact center yet.

What comes with it
  • Everything in Core
  • Near real-time ERG wallboards
  • Members performance dashboard
  • Scheduled reporting and delivery
  • Smart Callback for missed calls
Contact center visibility without leaving multi-tenant, running on the install you already have.
See what CX Lite adds
03
CX Pro
Who it is for

Contact centers competing on service across every channel.

What comes with it
  • Everything in Core
  • Skills-based queues and routing
  • Agent and supervisor workspaces
  • Dialer and campaign management
  • Voice, email, SMS, chat, WhatsApp
Full omnichannel contact center on the same platform. Single-tenant today, multi-tenant on the roadmap.
See what CX Pro adds
Upgrade path

A licensing decision,
not a migration.

The same install, the same apps, the same admin and the same support team. Customers step into contact center capability when they need it, and nothing they already use has to change.

✓No re-deployment and no second platform
✓No re-provisioning of extensions or numbering
✓Same desktop, web and mobile apps for end users
✓Same admin interface for your support team
Comparison

Side by side.
Every capability, every plan.

All 78 capabilities, grouped into ten sections. Open a section to see its rows, and click any capability name for the detail behind it.

✓ Included Planned Upcoming Optional At additional cost − Not in this plan
78 capabilities · 24 differ by plan
CapabilityCoreCX LiteCX Pro
Native multi-tenant architecture supporting multiple customers on a single system instance.
✓Included✓IncludedPlannedPlanned
Centralized management of multiple tenants from a single platform interface.
✓Included✓Included✓Included
Full branding and customization capabilities for partners and service providers.
OptionalAvailable at additional costOptionalAvailable at additional costOptionalAvailable at additional cost
Supports both hosted and on-premise deployment models.
✓Included✓Included✓Included
High availability for hosted partner environments via redundant infrastructure and SERVERware-based failover.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
Provisioning and management of user extensions, devices, permissions, and telephony service configuration.
✓Included✓Included✓Included
Caller ID, call forwarding, transfer, park, hunt groups and ring groups.
✓Included✓Included✓Included
Advanced ring groups with ring strategies, escalation logic, overflow and fallback handling.
✓Included✓Included✓Included
Multi-level IVR with custom greetings, time-based rules, PIN access and advanced call flow logic.
✓Included✓Included✓Included
Business hours logic, holiday schedules and automated operational call flow transitions.
✓Included✓Included✓Included
Per-extension mailboxes with customizable greetings, email notifications, transcription and flexible retrieval.
✓Included✓Included✓Included
CDRs, CDR statistics and extension statistics with full call recording.
✓Included✓Included✓Included
Real-time presence indicators on IP phones for one-click speed dial, call pickup and park retrieval.
✓Included✓Included✓Included
Configurable call forwarding destinations based on app presence status.
✓Included✓Included✓Included
Digital faxing: send, receive, view and download as PDF/TIFF, plus email-to-fax workflows.
✓Included✓Included✓Included
Native SMS/MMS supporting business DIDs, multi-device sync, bulk messaging and SMS connector.
✓Included✓Included✓Included
Unified contacts with Global, Department and Private permission tiers, manageable from all clients.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
Support for STIR/SHAKEN call authentication.
✓Included✓Included✓Included
Dispatchable location handling for emergency calls.
✓Included✓Included✓Included
Emergency alert dialing and silent panic call functionality.
✓Included✓Included✓Included
System-wide enforcement of E.164 numbering for outbound calls.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
AI-driven TTS engine enabling dynamic, natural-sounding IVR prompts and automated voice responses.
✓Included✓Included✓Included
Automatic speech-to-text transcription of voicemail messages.
✓Included✓Included✓Included
AI-based transcription of recorded calls for text-based review and compliance validation.
✓Included✓Included✓Included
Live speech-to-text transcription during active calls for real-time monitoring and visibility.
✓Included✓Included✓Included
AI-powered conversational voice agents for automated inbound call interactions.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
Real-time webhook framework publishing call events to Zapier, n8n or custom endpoints, with per-tenant control.
✓Included✓Included✓Included
Standardized API interface connecting SMS/MMS to any external provider via webhook and bearer token auth.
✓Included✓Included✓Included
Shared telephony trunk resources across tenants or services within the platform.
✓Included✓Included✓Included
Salesforce, Zoho, Zendesk, Microsoft Dynamics, HubSpot, SugarCRM, SuiteCRM, Vtiger, Pipedrive, Odoo and Bullhorn, with several running at once.
✓Included✓Included✓Included
Defined REST API that can be used to create middleware for connecting any custom CRM to PBXware.
✓Included✓Included✓Included
Real-time CRM query on inbound calls, routing callers to queues, IVRs or other destinations based on CRM field values.
✓Included✓Included✓Included
Scheduled offloading of recordings, CDRs and voicemails to Amazon S3, Google Storage or FTP/SFTP.
✓Included✓Included✓Included
LDAP/Active Directory-based authentication, user sync, and a built-in LDAP server for phone book sync.
✓Included✓Included✓Included
Google Contacts, Office 365 (including Outlook) and CRM contacts synced in unified or separate lists, with click-to-dial.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
Real-time internal messaging with message reactions and parallel discussion threads within group chats.
✓Included✓Included✓Included
Asynchronous voice messaging within chat conversations.
✓Included✓Included✓Included
Secure exchange of documents and media files within internal chat conversations.
✓Included✓Included✓Included
Real-time presence indicators with custom statuses, Busylight integration and MS Teams presence sync.
✓Included✓Included✓Included
Full-text search across all chat history, synced across desktop, web and mobile.
✓Included✓Included✓Included
Server-side sync of chat history, call history, SMS, voicemails and recordings across all devices.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
Multi-party dial-in audio conferencing (up to 256 concurrent users), PIN access, recording and DTMF controls.
✓Included✓Included✓Included
Multi-party HD video meetings with in-meeting chat, screen sharing, file sharing and local recording.
✓Included✓Included✓Included
Share the entire screen or an application window during meetings, with remote control handover.
✓Included✓Included✓Included
On-demand meeting creation from the Meeting tab, contacts or chat, startable immediately.
✓Included✓Included✓Included
Schedule meetings with recurring patterns, co-organizer assignment, invitations and calendar export.
✓Included✓Included✓Included
Start or schedule a meeting directly from a 1:1 or group chat, with participants pre-populated automatically.
✓Included✓Included✓Included
Meetings joinable from the desktop app, a web browser (no install for external guests) and mobile.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
Switch active calls between any registered device (softphone, desk phone, mobile) mid-call without interruption.
✓Included✓Included✓Included
Native desktop UC client with voice/video, chat, SMS, meetings, presence, contacts and CRM integration.
✓Included✓Included✓Included
Browser-based access with no installation required, accessible from any modern browser.
✓Included✓Included✓Included
Native mobile apps providing calls, chat, SMS, meetings, presence, contacts, voicemail and call flip/switch.
✓Included✓Included✓Included
Continuous real-time sync of call state, presence, call history and voicemail state across all devices.
✓Included✓Included✓Included
Embedded app within Microsoft Teams, enabling direct access to platform calling without switching platforms.
✓Included✓Included✓Included
CapabilityCoreCX LiteCX Pro
Advanced ring groups with prioritization, sequential or parallel ringing, escalation logic, fallback handling and flexible group behaviour configuration.
✓Included✓Included✓Included
Near real-time ERG wallboard showing live call overview and member activity, with filtering and customizable refresh.
−Not in this plan✓Included✓Included
Dashboard showing member and ERG performance metrics, enabling visibility into activity at a glance.
−Not in this plan✓Included✓Included
Automatically runs Enhanced Ring Group and extension statistics reports on a recurring schedule with email delivery.
−Not in this plan✓Included✓Included
Configurable scheduled delivery of reports as CSV/PDF to configured recipients.
−Not in this plan✓Included✓Included
Automatic callback for abandoned calls, short duration, ERG timeout, or manual digit press.
−Not in this plan✓Included✓Included
Voice, SMS, live chat, WhatsApp and Facebook Messenger on a unified channel architecture and interface.
−Not in this planPlannedPlanned✓Included
CapabilityCoreCX LiteCX Pro
Ring strategies, agent penalty weighting, skills-based routing, returning customer detection and overflow handling.
−Not in this plan−Not in this plan✓Included
Callback options with two callback modes enabled (agent-first and customer-first).
−Not in this plan−Not in this plan✓Included
Post-interaction outcome labelling with action-driving types (retry, callback, DNC) across queues and dialer.
−Not in this plan−Not in this plan✓Included
Available, Paused and Offline states with named pause reasons and auto-pause on missed conversations.
−Not in this plan−Not in this plan✓Included
Unified interface for all channels with cross-channel customer history, wrap-up time and a personal callback queue.
−Not in this plan−Not in this plan✓Included
Full agent capabilities plus live listen, whisper and barge, omnichannel oversight, remote agent control and threshold alerts.
−Not in this plan−Not in this plan✓Included
Configurable threshold-based visual and popup alerts for queue state, agent state and availability issues.
−Not in this plan−Not in this plan✓Included
Layered real-time visibility: per-queue metrics, agent states, cross-queue overviews and SLA monitoring.
−Not in this plan−Not in this plan✓Included
Daily inbound and outbound counts, speed of answer, handling time, capacity per channel, workload, and conversation breakdown per queue and channel.
−Not in this plan−Not in this plan✓Included
Preview, Progressive, Power and Voice Messaging strategies with lead list management and a live campaign monitor.
−Not in this plan−Not in this plan✓Included
Post-interaction feedback forms on queues and dialer campaigns, plus automatic CSAT surveys on voice and messaging channels.
−Not in this plan−Not in this plan✓Included
Historical reports across queues, agents and dialer campaigns for all channels, with flexible date-range filtering and scheduled delivery.
−Not in this plan−Not in this plan✓Included
Voice, email, SMS, live chat, WhatsApp and Facebook Messenger with customer profile card and automatic assignment.
−Not in this plan−Not in this plan✓Included
Unified interaction timeline giving agents and supervisors a complete view of customer communication history across channels.
−Not in this plan−Not in this plan✓Included
Meta-approved WhatsApp templates and multi-channel canned responses with language tagging and personalisation.
−Not in this plan−Not in this plan✓Included
Custom signature templates for consistent agent branding and representation.
−Not in this plan−Not in this plan✓Included
Agents and supervisors can ban disruptive customers from live chat, blocking future access immediately.
−Not in this plan−Not in this plan✓Included
Swipe a table sideways to see all three plans →
No capabilities match the current filter.

Anything marked Planned is on the roadmap and not committed to a release date. Anything marked Optional is available at additional cost.

Next Step

See it on your own terms.

Tell us what your customers need and we will show you Core running multi-tenant, then exactly what CX Lite and CX Pro add on top of it.

Talk to our team
FAQ

Questions about the plans

No. Core is the complete platform: enterprise PBX, IVR and call flows, desktop, web and mobile UC apps, meetings, chat, business SMS, built-in AI and true multi-tenant management. Most customers buy Core and stay on it. CX Lite and CX Pro exist for contact center capability specifically, not to unlock the basics.
The licence. It is the same install, the same apps, the same admin interface and the same support team. Extensions, numbering and end-user apps stay exactly as they are, and the contact center capability is switched on top of what is already running.
Included, in all three plans. AI text-to-speech for IVRs, voicemail transcription, call recording transcription, real-time call transcription and AI voice agents are all part of the Built-In AI Hub, not a separately priced module.
Not yet. CX Pro is single-tenant today, with multi-tenant on the roadmap. Core and CX Lite both run on true multi-tenant architecture, so a partner can serve an entire customer base from one instance and place CX Pro deployments alongside it.
CX Lite is about visibility: near real-time ERG wallboards, a members performance dashboard, scheduled reporting with automated delivery, and Smart Callback for missed calls, all while staying multi-tenant. CX Pro is a full omnichannel contact center: skills-based queues and routing, agent and supervisor workspaces, dialer and campaign management, CSAT surveys, 40+ reports, and voice, email, SMS, live chat, WhatsApp and Facebook Messenger with history across channels.
Yes. White-label capability is available on every plan at additional cost, covering full branding and customization for partners and service providers. Hosted and on-premise deployment are both supported.