The Call Center Edition offers a set of features needed for an organization to effectively start and manage inbound or outbound call campaigns. Features include unlimited ACD Queues, unlimited call agents, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone (optional add-on), optional predictive inbound and out bound dialing, skills based routing AgentCOM, AQMON, and many more.
• VoIP Soft Phone
• Instant Messaging Client
• Operator Panel
• Conference Administration
• Call Center Communicator
• Fax Send/Receive
• MS Windows Desktop Application More info
• Barging
• Queues/Agents statistics and real time status
• Inbound/Outbound Graphs
• CSV and PDF Data Export
• Windows, Mac, and Linux Desktop Applications
Per customer request, we develop custom
PBXware features for their specific business needs.
PBXware Integration
PBXware is ready for integration with Outlook, Miscrosoft Exchange, SUGARCRM, Salesforce and customer custom CRM or any other proprietary CRM integration using our custom development service.
Our Personal Account Managers will take GREAT care of our customers, provide FREE sales consultancy and to convey some of the experiences gained during several years of work in the telecom industry.
PBXware Desktop Applications
In order to further enhance PBXware experience and functionality we have specially developed a number of feature rich and very useful PBXware desktop applications.
The outCALL application is designed for integration with MS Outlook, providing users with: Outlook contacts integration, incoming calls pop-up window notification, click to dial from email/contact. More info...
agentCOM is a specialized call center application designed to create an easier day-to-day workload for agents in busy call centers. It enables agents to easily answer/reject/transfer calls, send messages to the supervisor, monitor queues, or interact with any web based CRM. More info...
Presence Panel is a desktop application designed to allow PBXware users to monitor the real time calling state of other PBXware users/extensions on PBXware and to make calls with a single click of the mouse. More info...
AQMON allows call center agents and supervisors to monitor queues and agents' status in real-time. Agents can view real-time queue statistics on a large LCD screen. Supervisors, on the other hand, can monitor the comprehensive and detailed real-time statistics on agents. More info...
Fax Agent is a Microsoft Windows or Apple Mac application that gives its users a simple "click to print" ability to send and receive faxes straight from any desktop application supporting regular print function. More info...
gloCOM is a unified communications desktop application that offers businesses softphone, presence panel, instant messaging, faxing, conferencing, and agent call center facilities all in one desktop instance. More info...
