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Agent Edition
  Devices & Platforms
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Supervisor Edition
Products » gloCOM » gloCOM Desktop » Agent Edition

gloCOM Agent Edition

Benefits
• Minimize costs

of your of your Call Center operations
with gloCOM. Now less agents can
manage more work - quality work!

• Minimize overloading

chances of all your Agents. gloCOM is
capable to manage huge amount of
calls and distribute workload equaly.

• Minimize idle states

by optimizing workload. gloCOM
gives you a way to control your agents
states and keep them in the game.

• Maximize quality

of service your agents are able to
provide. gloCOM gives the edge that agent needs to perform on a top level.

• Maximize productivity

of your entire staff thanks to a most complete set of features implemented
in a most comprehensive way.

• Maximize profit

your Call Center generates without making significant investments or increasing a number of agents.

• Organize connections

in gloCOM interface, make calls with
a single click, monitor other agents
status and much more.

• Organize data

straight from gloCOM interface
through CRM integration, notes
and other relavant tools.

• Organize work

to the deatails including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Agent and Supervisor.

 
 
General info

gloCOM CC Agent edition is designed to optimize agents productivity.
Productivity is equally dependant on agent and supervisor skills and
equipment they’re using. If your phone system is capable to deliver
a thrust agents performance will follow.

gloCOM is offered in Agent and Supervisor editions.

 
Key features
 • Queues management • Agent status
 • Real time statistics • Quality of Service
 • Instant text messaging • Outlook integration
 • Dynamic Agent login • CRM integration
 • Alerts / Threshold • Browser integration
 • SoftPhone client • Agent assistance
 
now and make performance of your life!



Devices & Platforms


SoftPhone


Voice & Video Calls



Instant Messaging


Address Book


Productivity


Integrations


Simplicity


Setup


gloCOM Videos


Documentation


Release notes


Download



Comparison



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