|• Minimize costs |
of your of your Call Center operations
with gloCOM. Now less agents can
manage more work - quality work!
|• Minimize overloading |
chances of all your Agents. gloCOM is
capable to manage huge amount of
calls and distribute workload equaly.
|• Minimize idle states |
by optimizing workload. gloCOM
gives you a way to control your agents
states and keep them in the game.
|• Maximize quality |
of service your agents are able to
provide. gloCOM gives the edge that agent needs to perform on a top level.
|• Maximize productivity |
of your entire staff thanks to a most complete set of features implemented
in a most comprehensive way.
|• Maximize profit |
your Call Center generates without making significant investments or increasing a number of agents.
|• Organize connections |
in gloCOM interface, make calls with
a single click, monitor other agents
status and much more.
|• Organize data |
straight from gloCOM interface
through CRM integration, notes
and other relavant tools.
|• Organize work |
to the deatails including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Agent and Supervisor.