|• Control costs |
of your of your Call Center operations
by managing entire structure more effectively with fewer supervisors!
|• Control load |
and pressure put to your agents. gloCOM is capable to manage huge amount of calls and agents.
|• Improve service |
your agents provide to the customers by presenting them with the stats on integrated Wallboard facility - LIVE!
|• Control quality |
by providing support to your agents. gloCOM gives you a way to assist agent and be present all the time.
|• Improve efficiency |
of your entire staff thanks to a most complete set of features implemented
in a most comprehensive way.
|• Improve revenue |
your Call Center generates through effective management, work load distribution and quality of service.
|• Keep connections |
in gloCOM interface and make calls straight from the list, monitor other agents status and much more.
|• Keep data |
you already gathered in your CRM since gloCOM is able to integrate with any CRM and many other relevant tools.
|• Keep control |
to the spot including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Call Center Supervisor.