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Products » gloCOM » gloCOM Desktop » Supervisor Edition

gloCOM Supervisor Edition

Benefits
• Control costs

of your of your Call Center operations
by managing entire structure more effectively with fewer supervisors!

• Control load

and pressure put to your agents. gloCOM is capable to manage huge amount of calls and agents.

• Improve service

your agents provide to the customers by presenting them with the stats on integrated Wallboard facility - LIVE!

• Control quality

by providing support to your agents. gloCOM gives you a way to assist agent and be present all the time.

• Improve efficiency

of your entire staff thanks to a most complete set of features implemented
in a most comprehensive way.

• Improve revenue

your Call Center generates through effective management, work load distribution and quality of service.

• Keep connections

in gloCOM interface and make calls straight from the list, monitor other agents status and much more.

• Keep data

you already gathered in your CRM since gloCOM is able to integrate with any CRM and many other relevant tools.

• Keep control

to the spot including incoming calls, queues, agent tasks, brakes, etc. with gloCOM Call Center Supervisor.

 
 
General info

gloCOM CC Supervisor edition is designed to provide unified call center tools platform for efficient management of agent activities. Supervisors can monitor agents, calls and queues stats in real time. With gloCOM Supervisors stay on top and provide assistance as soon as requested.

gloCOM Call Center is offered in Agent and Supervisor editions.

 
Key features
 • Queues management • Agent status display
 • Real time statistics • Quality of Service
 • Instant text messaging • Outlook integration
 • Wallboard facility
• CRM integration
 • Alerts / Threshold • Browser integration
 • SoftPhone client • Agent assistance
 
to experience the Power of Unification!



Devices & Platforms


SoftPhone


Voice & Video Calls



Conferencing


Instant Messaging


Address Book


Productivity


Integrations


Simplicity


Setup


Diagnostics


gloCOM Videos


Documentation


Release notes


Download



Comparison



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