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VOXIA LIMITED
VOXIA LIMITED is a Communications Solutions Provider based in Herzliya, Israel that specializes in “network and communication solutions for business customers.” VOXIA delievers a complete package, offering consulting, architecture, implementation, training, maintenance, and support services.
The Israeli law firm Epstein Rosenblum Maoz (ERM) is one of VOXIA’s prominent customers and an End User of Bicom Systems’ PBXware Business PBX. ERM offers legal services to corporations and banks both in Israel and worldwide. Their office is growing rapidly thanks to their partnership with VOXIA and their success with the Business PBX platform.
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NECOR Zambia Limited
NECOR Zambia Limited is an Information & Communications Technology company located in Zambia, Africa. NECOR offers its services to both corporations and government in Zambia using PBXware Call Center PBX. Part of their vision is to be the “services provider of choice” in the industry. NECOR’s mission states: “providing business solutions in the age of the consumer.”
In July 2011, NECOR won the bid to supply telephony service to the Electoral Commission of Zambia (ECZ). This meant that NECOR was responsible for providing service during a busy and potentially unsettling election time
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S-Net Telecom (A Customer Example)
S-Net Telecom is an Illinois-based company that provides communication services to small and medium-sized businesses, governments, and enterprises. The company provides a full range of communication services, replacing the need for multiple providers and systems. S-Net Telecom’s goal is “to educate you on the best communication tools for your specific needs.” Since using Bicom Systems PBXware Multi Tenant PBX, S-Net has expanded considerably and is better able to serve their customers.
In this particular case, S-Net Telecom’s client was a Serviced Office Accomodation company. This means that they rent out fully-furnished offices complete with internet, telephones, etc. For the purpose of this case study, we will refer to S-Net’s client as The Client. Bicom Systems was able to support S-Net’s service to their customer by providing PBXware Multi Tenant PBX.
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S-Net Telecom (A Turnkey Telco)
S-Net Telecom is an Illinois-based company that provides communication services to small and medium-sized businesses, governments, and enterprises using Bicom Systems’ PBXware Multi Tenant PBX. The company provides a full range of communication services, replacing the need for multiple providers and systems.
S-Net’s mission is to provide the most advanced systems and features while assuring stability and reliability.
According to their website, “we don’t just specialize in one area of your communication needs; we specialize in all of them.”
By taking advantage of the solutions and services offered by Bicom Systems, namely PBXware Multi Tenant PBX, S-Net Telecom has been able to expand and fully realize its potential. Bicom Systems was the missing piece in S-Net’s business plan.
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RHG Home Loans
RHG Home Loans is listed on the Australian Stock Exchange. The company is one of Australia’s largest Home Finance Groups with many thousands of families across the continent supported by its services.
A new Call Centre for the Company HQ had been planned for some time. However it was clear that the timeframe that would be available between the office being accessible for the install and the need for need for calls to be answered would be very tight.
Operating since 1993 the company’s first priority was to make a safe choice that would also provide the solid tools needed to ensure the efficient handling of customers in an organised and measurable manner.
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Lamont-Doherty Earth Observatory
The Lamont-Doherty Earth Observatory (LDEO)
is a leading research institution that is part of
the University of Columbia, where more than
200 research scientists seek fundamental
knowledge about the origin, evolution and future
of the natural world.
The Observatory’s operations include research
on the Polar Regions. Its Exploration Vessel, “The
Ewing” in particular circulates in the cold remote
Alaskan Waters.
The ship was to be undergoing a total
refurbishment. Boarding 55 staff all of whom
needed to keep in contact with each other and
with shore this was seen as an opportunity to
modernise their communications and find a
system that could be used in one of the most
remote and least hospital parts of the earth.
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CDSO
CDSO (Costa del Sol Online) is a provider of Telephony Services in Spain, Southern Europe. Through its brand Bamboo Telecom it promotes wireless broadband and IP Telephony services to residences and businesses that for reasons of remote location are often unable to obtain service or with poor service from the incumbent provider Telefonica.
CDSO was already using an Open Source platform, Asterisk, with some 400 users and growing fast it was clear that the existing infrastructure would not be sufficient to allow the business to expand correctly.
The need was clear on all fronts: a turnkey solution that would simplify and automate user, admin and technician experience.
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PayLane
PayLane Limited is an online payment processing
solution provider, targeting merchants worldwide.
The company was founded in 2004 by Simon
Grabowski, an experienced and successful online
entrepreneur. We are a group of passionate
professionals, delivering premium payment
processing solutions to a continually growing
number of merchants. PayLane has been officially
registered as an Internet Payment Service
Provider (IPSP) at Visa and a Member Service
Provider, Third Party Processor (MSP TPP) at
MasterCard.
The company is in fast expansion of its business
world wide and needed to put in place a telephony
base that would be reliable and flexible for the
future on top of the existing office infrastructure.
Promoting a high-tech service that is responsible
for customers’ financial transactions meant the
need to choose the most secure option.
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Children First
Children First is a Non-Profit Organisation in Florida, United States whose goal
is to give low-income children who are struggling academically, socially, or
emotionally in their assigned public school an option for success they would
not otherwise have.
The organisation had been an early adopter of hybrid IP/Traditional PBX to
organise and supplement its ten POTS lines and provide IP capability. Their
original hybrid IPPBX software was delivered on an Open Standards
Hardware. The system was intuitive in some respects but its evolution towards
VoIP was clearly not enough to keep up with what was becoming a very real
requirement. Where in 2006/7 the trust had worked with over 8,500 children
across 800 schools this was now set to be over 13,000 children and families to
be dealt with effectively.
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Legal Aid Ontario
In 1998, the Ontario government enacted the Legal Aid Services Act in which the province renewed and strengthened its commitment to legal aid. The Act established Legal Aid Ontario (LAO), an independent but publicly funded and publicly accountable non-profit corporation, to administer the province’s legal aid program.
Ten years later the organization found itself with a bursting central office and 200 offices across the province. The demands of staff, lawyers and individuals receiving assistance had also increased substantially over the period too. The traditional phone system would do no more and as with any not-for-profit government organization there was also the need to be accountable for taxpayers’ money.
