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Voicemail Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Authentication with PIN Yes Yes Yes n/a n/a n/a
Voicemail to E-mail (Optional Attachment) Yes Yes Yes n/a n/a n/a
Custom greeting messages depending on status (Busy, Unavailable) Yes Yes Yes n/a n/a n/a
Voicemail operator support Yes Yes Yes n/a n/a n/a
Timezone support Yes Yes Yes n/a n/a n/a
Sounds per language Yes Yes Yes n/a n/a n/a
Limit voicemail length Yes Yes Yes n/a n/a n/a
Limit voicemail count Yes Yes Yes n/a n/a n/a
Voicemail Groups Yes Yes Yes n/a n/a n/a
Message Waiting Indicator (MWI) Yes Yes Yes n/a n/a n/a
System Dashboard Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
System Dashboard Yes Yes Yes n/a n/a n/a
System Extensions Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Protocols: SIP, IAX2, DAHDI Yes Yes Yes n/a n/a n/a
Outbound Destinations Permissions Yes Yes Yes n/a n/a n/a
Enhanced Services Yes Yes Yes n/a n/a n/a
Billing Yes Yes Yes n/a n/a n/a
Caller ID control Yes Yes Yes n/a n/a n/a
Codec selection Yes Yes Yes n/a n/a n/a
Auto Provisioning Yes Yes Yes n/a n/a n/a
Voicemail Yes Yes Yes n/a n/a n/a
CSV upload Yes Yes Yes n/a n/a n/a
CSV Download Yes Yes Yes n/a n/a n/a
Departments Yes Yes Yes n/a n/a n/a
gloCOM Modules and Editions Yes Yes Yes n/a n/a n/a
QR Code Yes Yes Yes n/a n/a n/a
Desktop Apps integration Yes Yes Yes n/a n/a n/a
Mobile Apps integration Yes Yes Yes n/a n/a n/a
Call Recording Yes Yes Yes n/a n/a n/a
Least Cost Routing Yes Yes Yes n/a n/a n/a
Billing Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
CDRs Yes Yes Yes n/a n/a n/a
Real Time Telephony Billing Optional Optional Optional n/a n/a n/a
Service Plan Yes Yes Yes n/a n/a n/a
Master / Slave accounts Yes Yes Yes n/a n/a n/a
Credit Limits Yes Yes Yes n/a n/a n/a
Soft and Hard Daily / Monthly Billing Limits Yes Yes Yes n/a n/a n/a
Inclusive Minutes Yes Yes Yes n/a n/a n/a
Outbound Destinations Permissions Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Destination Groups Yes Yes Yes n/a n/a n/a
Local Destinations Yes Yes Yes n/a n/a n/a
Other Networks Yes Yes Yes n/a n/a n/a
Special Routes Yes Yes Yes n/a n/a n/a
Enhanced Services Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Call Screening Yes Yes Yes n/a n/a n/a
Mobile Numbers Yes Yes Yes n/a n/a n/a
Speakerphone Page Yes Yes Yes n/a n/a n/a
Follow Me Yes Yes Yes n/a n/a n/a
Group Hunt Yes Yes Yes n/a n/a n/a
Call Forwarding Yes Yes Yes n/a n/a n/a
Do Not Disturb Yes Yes Yes n/a n/a n/a
Caller ID Yes Yes Yes n/a n/a n/a
Last Caller Yes Yes Yes n/a n/a n/a
Call Park Yes Yes Yes n/a n/a n/a
Instant Recording Yes Yes Yes n/a n/a n/a
Call Pickup Yes Yes Yes n/a n/a n/a
Call Filters & Blocking Yes Yes Yes n/a n/a n/a
Speakerphone Paging Yes Yes Yes n/a n/a n/a
Directory / BLF List Yes Yes Yes n/a n/a n/a
Speed Dial Yes Yes Yes n/a n/a n/a
Monitor Queues n/a Yes n/a n/a n/a n/a
Web Callback Optional Optional Optional n/a n/a n/a
Delete Recordings Yes Yes Yes n/a n/a n/a
Listen to Recordings Yes Yes Yes n/a n/a n/a
Call Monitoring Yes Yes Yes n/a n/a n/a
Phone Callback Optional Optional Optional n/a n/a n/a
Monitoring Conferences Yes Yes Yes n/a n/a n/a
Overhead Paging Yes Yes n/a n/a n/a n/a
Paging/Intercom Yes Yes Yes n/a n/a n/a
Remote Access Yes Yes Yes n/a n/a n/a
Personal IVR Yes Yes Yes n/a n/a n/a
Online User Directory Yes Yes Yes n/a n/a n/a
System Operation Times Yes Yes Yes n/a n/a n/a
Pause/Unpause Call Recording Yes Yes n/a n/a n/a n/a
Custom Extensions Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Custom routing via dial plan Yes Yes n/a n/a n/a n/a
Hot Desking Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Polycom Yes Yes Yes n/a n/a n/a
Yealink Yes Yes Yes n/a n/a n/a
PBXware Key System Features Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Line appearance n/a n/a n/a n/a n/a Yes
Extension appearance n/a n/a n/a n/a n/a Yes
Voicemail n/a n/a n/a n/a n/a Yes
DND n/a n/a n/a n/a n/a Yes
Call Hold n/a n/a n/a n/a n/a Yes
Music on Hold n/a n/a n/a n/a n/a Yes
Call barge n/a n/a n/a n/a n/a Yes
Conference n/a n/a n/a n/a n/a Yes
Call Transfer n/a n/a n/a n/a n/a Yes
Park n/a n/a n/a n/a n/a Yes
Pickup n/a n/a n/a n/a n/a Yes
Intercom n/a n/a n/a n/a n/a Yes
Phone book n/a n/a n/a n/a n/a Yes
Speed dial n/a n/a n/a n/a n/a Yes
Call recording n/a n/a n/a n/a n/a Yes
Call Forwarding n/a n/a n/a n/a n/a Yes
3-Way conference n/a n/a n/a n/a n/a Yes
Remote extensions n/a n/a n/a n/a n/a Yes
Paging n/a n/a n/a n/a n/a Yes
Extension groups n/a n/a n/a n/a n/a Yes
Messages PFK n/a n/a n/a n/a n/a Yes
Message Waiting n/a n/a n/a n/a n/a Yes
Emergency Call n/a n/a n/a n/a n/a Yes
System Administration Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Web Browser Administration Yes Yes Yes n/a n/a n/a
Role Based Administration Yes Yes Yes n/a n/a n/a
Setup and Configuration Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Unimited Expandability Yes Yes Yes n/a n/a n/a
System Setup Wizard Yes Yes Yes n/a n/a n/a
Phones Auto Configuration/Provisioning Yes Yes Yes n/a n/a n/a
Trunks Auto Configuration Yes Yes Yes n/a n/a n/a
Service Providers Templates Yes Yes Yes n/a n/a n/a
Call Center Applications Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
AQMON n/a Optional n/a n/a n/a n/a
agentCOM n/a Optional n/a n/a n/a n/a
Queues Callback n/a Optional n/a n/a n/a n/a
Call Center Agents n/a Unlimited n/a n/a n/a n/a
Skills Based Routing n/a Unlimited n/a n/a n/a n/a
Queue and Agent Statistics n/a Unlimited n/a n/a n/a n/a
Real Time Queue - Agents Monitoring n/a Unlimited n/a n/a n/a n/a
IVRs Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Type: Standard IVR Yes Yes Yes n/a n/a n/a
Type: Pin-based IVR Yes Yes Yes n/a n/a n/a
Type: Multi-digit IVR Yes Yes Yes n/a n/a n/a
Type: IVR Tree Builder Yes Yes Yes n/a n/a n/a
Destinations: Extension Yes Yes Yes n/a n/a n/a
Destinations: IVR Yes Yes Yes n/a n/a n/a
Destinations: Queue Yes Yes Yes n/a n/a n/a
Destinations: Conference Yes Yes Yes n/a n/a n/a
Destinations: Voicemail Yes Yes Yes n/a n/a n/a
Destinations: Remote Access Yes Yes Yes n/a n/a n/a
Destinations: Directory Yes Yes Yes n/a n/a n/a
Destinations: Fax to E-mail Yes Yes Yes n/a n/a n/a
Destinations: Call External Number Yes Yes Yes n/a n/a n/a
Destination options: Default Caller ID Yes Yes Yes n/a n/a n/a
Destination options: Change Language Yes Yes Yes n/a n/a n/a
Operator Extension Yes Yes Yes n/a n/a n/a
Custom timeouts Yes Yes Yes n/a n/a n/a
Custom Greeting Yes Yes Yes n/a n/a n/a
Ringing Type Yes Yes Yes n/a n/a n/a
Dial Local Extensions directly Yes Yes Yes n/a n/a n/a
Dial Local Extensions limits Yes Yes Yes n/a n/a n/a
Dial Permissions Yes Yes Yes n/a n/a n/a
Operation Times Yes Yes Yes n/a n/a n/a
FAX Detection Yes Yes Yes n/a n/a n/a
IVR Directory Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Search by First Name Yes Yes Yes n/a n/a n/a
Search by Last Name Yes Yes Yes n/a n/a n/a
Play Voicemail greeting for Name Yes Yes Yes n/a n/a n/a
Pin-based IVR Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
CSV Upload Yes Yes Yes n/a n/a n/a
Expiry date per PIN Yes Yes Yes n/a n/a n/a
Destination per PIN Yes Yes Yes n/a n/a n/a
SIP Transports Supported Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
UDP Yes Yes Yes n/a n/a n/a
TCP Yes Yes Yes n/a n/a n/a
TLS Yes Yes Yes n/a n/a n/a
Caller ID Validation & Routing Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Match Explicitly Yes Yes Yes n/a n/a n/a
Match Partially Yes Yes Yes n/a n/a n/a
Custom Destinations identical to DID Destinations Yes Yes Yes n/a n/a n/a
System Extensions Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Protocols: SIP, IAX2, DAHDI Yes Yes Yes n/a n/a n/a
Outbound Destinations Permissions Yes Yes Yes n/a n/a n/a
Enhanced Services Yes n/a Yes n/a n/a n/a
Billing Yes n/a Yes n/a n/a n/a
LCR Yes Yes Yes n/a n/a n/a
Caller ID control Yes Yes Yes n/a n/a n/a
Codec selection Yes Yes Yes n/a n/a n/a
Auto Provisioning Yes Yes Yes n/a n/a n/a
Voicemail Yes Yes Yes n/a n/a n/a
Call Recording Yes Yes Yes n/a n/a n/a
CSV Download Yes Yes Yes n/a n/a n/a
Departments Yes Yes Yes n/a n/a n/a
gloCOM Editions and Modules Yes Yes Yes n/a n/a n/a
Desktop Apps integration Yes Yes Yes n/a n/a n/a
Mobile Apps integration Yes Yes Yes n/a n/a n/a
Customisation & Reliability Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Services Monitoring Yes Yes Yes n/a n/a n/a
Powerful Reporting Yes Yes Yes n/a n/a n/a
System Backup Yes Yes Yes n/a n/a n/a
Custom Extensions Yes Yes Yes n/a n/a n/a
Custom routing via dial plan Yes Yes Yes n/a n/a n/a
Conferences Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Limit maximum number of participants Yes Yes Yes n/a n/a n/a
Dynamic conferences via Desktop App Yes Yes Yes n/a n/a n/a
Conference PIN Yes Yes Yes n/a n/a n/a
Conference Admin PIN Yes Yes Yes n/a n/a n/a
Conference Marked User PIN Yes Yes Yes n/a n/a n/a
Dynamic PIN Prompt Yes Yes Yes n/a n/a n/a
Announce user join/leave Yes Yes Yes n/a n/a n/a
Announce number of participants Yes Yes Yes n/a n/a n/a
DTMF menu for participants Yes Yes Yes n/a n/a n/a
Control options for each member Yes Yes Yes n/a n/a n/a
Voicemail Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Authentication with PIN Yes Yes Yes n/a n/a n/a
Voicemail to E-mail (Optional Attachment) Yes Yes Yes n/a n/a n/a
Custom greeting messages depending on status (Busy, Unavailable) Yes Yes Yes n/a n/a n/a
Voicemail operator support Yes Yes Yes n/a n/a n/a
Sounds per language Yes Yes Yes n/a n/a n/a
Voicemail Groups Yes Yes Yes n/a n/a n/a
Message Waiting Indicator (MWI) Yes Yes Yes n/a n/a n/a
Enhanced Voicemail Unlimited Unlimited Unlimited n/a n/a n/a
Operator/Exit Digit Yes Yes Yes n/a n/a n/a
Unified Messaging Yes Yes Yes n/a n/a n/a
TimeZones Support Yes Yes Yes n/a n/a n/a
Delivery Method(s) Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Software Yes Yes Yes n/a n/a n/a
Appliances Yes Yes Yes n/a n/a n/a
SERVERware Yes Yes Yes n/a n/a n/a
Online Self Care Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Destinations Permissions Yes Yes Yes n/a n/a n/a
Account details changes Yes Yes Yes n/a n/a n/a
Voicemail Yes Yes Yes n/a n/a n/a
Reports Yes Yes Yes n/a n/a n/a
Call Recordings Yes Yes Yes n/a n/a n/a
Enhanced Services Yes Yes Yes n/a n/a n/a
Remote Access Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Destinations Yes Yes Yes n/a n/a n/a
Voicemail Yes Yes Yes n/a n/a n/a
Agent Login Yes Yes Yes n/a n/a n/a
Operation Times Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Default Destination Yes Yes Yes n/a n/a n/a
Custom Destinations for specific Day/Time Range Yes Yes Yes n/a n/a n/a
Control Open Days and Hours Yes Yes Yes n/a n/a n/a
Control Closed Dates and Hours Yes Yes Yes n/a n/a n/a
Custom Greeting Yes Yes Yes n/a n/a n/a
Queues Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Strategy: Ring All Yes Yes Yes n/a n/a n/a
Strategy: Linear Yes Yes Yes n/a n/a n/a
Strategy: Least Recent Yes Yes Yes n/a n/a n/a
Strategy: Fewest calls Yes Yes Yes n/a n/a n/a
Strategy: Random Yes Yes Yes n/a n/a n/a
Strategy: Round-Robin with memory Yes Yes Yes n/a n/a n/a
Strategy: Random with penalty Yes Yes Yes n/a n/a n/a
Ring Groups Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Incoming Call Confirmation Yes Yes Yes n/a n/a n/a
Strategy: All Yes Yes Yes n/a n/a n/a
Strategy: Round Yes Yes Yes n/a n/a n/a
Strategy: Round Memory Yes Yes Yes n/a n/a n/a
Strategy: Least Recent Yes Yes Yes n/a n/a n/a
Ringtone customisation Yes Yes Yes n/a n/a n/a
Caller ID customisation Yes Yes Yes n/a n/a n/a
Custom greeting Yes Yes Yes n/a n/a n/a
Exit Digit Yes Yes Yes n/a n/a n/a
Trunks/Gateways Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Protocols: SIP, IAX2, DAHDI Yes Yes Yes n/a n/a n/a
DAHDI Signalling: PRI, BRI, Analog Yes Yes Yes n/a n/a n/a
Codec selection Yes Yes Yes n/a n/a n/a
SIP and IAX2 outbound registrations Yes Yes Yes n/a n/a n/a
DAHDI: Digium Analog and Digital cards Yes Yes Yes n/a n/a n/a
DAHDI: Sangoma Analog and Digital cards Yes Yes Yes n/a n/a n/a
DAHDI: OpenVox Analog and Digital cards Yes Yes Yes n/a n/a n/a
Xorcom Astribank Yes Yes Yes n/a n/a n/a
DIDs Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Destination: Caller ID Validation & Routing Yes Yes Yes n/a n/a n/a
Destination: Caller ID Replacement Yes Yes Yes n/a n/a n/a
Destination: Call Recording Yes Yes Yes n/a n/a n/a
Destination: Queue Priority Yes Yes Yes n/a n/a n/a
Force Codec Yes Yes Yes n/a n/a n/a
Strip Digits Yes Yes Yes n/a n/a n/a
CSV Upload Yes Yes Yes n/a n/a n/a
CSV Download Yes Yes Yes n/a n/a n/a
Destination: Extension Yes Yes Yes n/a n/a n/a
Destination: Multi-User Extension (DID Forwarding) Yes Yes Yes n/a n/a n/a
Destination: IVR Yes Yes Yes n/a n/a n/a
Destination: Queue Yes Yes Yes n/a n/a n/a
Destination: Voicemail Yes Yes Yes n/a n/a n/a
Destination: Conference Yes Yes Yes n/a n/a n/a
Destination: Remote Access Yes Yes Yes n/a n/a n/a
Destination: Trunk Yes Yes Yes n/a n/a n/a
Destination: Fax to E-mail Yes Yes Yes n/a n/a n/a
Destination: External Number Yes Yes Yes n/a n/a n/a
Destination: Phone Callback Yes Yes Yes n/a n/a n/a
Destination: Deny Access Yes Yes Yes n/a n/a n/a
Destination: Operation Times Yes Yes Yes n/a n/a n/a
Billing Specific Service Plan Yes Yes Yes n/a n/a n/a
Billing Use Billing Extension for Billing Yes Yes Yes n/a n/a n/a
Monitoring Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
System Extensions Yes Yes Yes n/a n/a n/a
Trunks Yes Yes Yes n/a n/a n/a
Conferences Yes Yes n/a n/a n/a n/a
Queues Yes Yes n/a n/a n/a n/a
Queue Panel Yes Yes n/a n/a n/a n/a
Live Channels Yes Yes Yes n/a n/a n/a
Queue Monitoring Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Answered calls Yes Yes n/a n/a n/a n/a
Abandoned calls Yes Yes n/a n/a n/a n/a
Total calls Yes Yes n/a n/a n/a n/a
Calls Waiting Yes Yes n/a n/a n/a n/a
Average Calls waiting Yes Yes n/a n/a n/a n/a
Agents Logged Yes Yes n/a n/a n/a n/a
Agents on Call Yes Yes n/a n/a n/a n/a
Agents Idle Yes Yes n/a n/a n/a n/a
Agents not logged Yes Yes n/a n/a n/a n/a
Agents Not Ready Yes Yes n/a n/a n/a n/a
CDR Reports Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
CDR Search and Filters Yes Yes Yes n/a n/a n/a
Listen and Download Call Recordings Yes Yes Yes n/a n/a n/a
Delete Call Recordings Yes Yes Yes n/a n/a n/a
Make calls Yes Yes Yes n/a n/a n/a
Print recordings Yes Yes Yes n/a n/a n/a
E-mail recordings Yes Yes Yes n/a n/a n/a
Information about calls (CLIRs) Yes Yes Yes n/a n/a n/a
CSV Download Yes Yes Yes n/a n/a n/a
CDR Summary Yes Yes Yes n/a n/a n/a
CDR Statistics Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Daily statistics Yes Yes Yes n/a n/a n/a
Compare data by day / month Yes Yes Yes n/a n/a n/a
Calls duration per month Yes Yes Yes n/a n/a n/a
Statistics per Extension Yes Yes Yes n/a n/a n/a
Sounds and Music on Hold Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Sounds download / upload / conversion Yes Yes Yes n/a n/a n/a
Music on Hold customisation Yes Yes Yes n/a n/a n/a
Music on Hold options: files only, grouped per class Yes Yes Yes n/a n/a n/a
Music on Hold options: random selection Yes Yes Yes n/a n/a n/a
Routes Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
E.164 routing Yes Yes Yes n/a n/a n/a
Simple Dial plan Routing Yes Yes Yes n/a n/a n/a
Disabled routes Yes Yes Yes n/a n/a n/a
Special Routes Yes Yes Yes n/a n/a n/a
Billing & Service Plans Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Billing rates per Destination Group Yes Yes Yes n/a n/a n/a
Time-Based Dialling Yes Yes Yes n/a n/a n/a
Minimum charge Yes Yes Yes n/a n/a n/a
Connection charge Yes Yes Yes n/a n/a n/a
Inclusive minutes Yes Yes Yes n/a n/a n/a
Billing increments Yes Yes Yes n/a n/a n/a
DTMF Access Codes Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Voicemail Yes Yes Yes n/a n/a n/a
Agents Login / Logout / Pause / Not Ready Yes Yes n/a n/a n/a n/a
Call Recordings Yes Yes Yes n/a n/a n/a
Paging Yes Yes Yes n/a n/a n/a
Speed Dial Yes Yes Yes n/a n/a n/a
Other Networks Yes Yes Yes n/a n/a n/a
Call Forwarding Yes Yes Yes n/a n/a n/a
Group Hunt Yes Yes Yes n/a n/a n/a
Caller ID Yes Yes Yes n/a n/a n/a
Follow Me Yes Yes Yes n/a n/a n/a
Call Parking Yes Yes Yes n/a n/a n/a
Music on Hold Yes Yes Yes n/a n/a n/a
Record greetings Yes Yes Yes n/a n/a n/a
Operation Times Yes Yes Yes n/a n/a n/a
Hot Desking Yes Yes Yes n/a n/a n/a
FAX Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
SIP T.38 support Yes Yes Yes n/a n/a n/a
Sending faxes Yes Yes Yes n/a n/a n/a
Receiving faxes (E-mail) Yes Yes Yes n/a n/a n/a
Viewing faxes in TIFF / PDF format Yes Yes Yes n/a n/a n/a
FAX Cover page customisation Yes Yes Yes n/a n/a n/a
Sending faxes between PBXware instances (Remote FAX functionality) Yes Yes Yes n/a n/a n/a
GUI Global Settings Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Global Administrators Yes Yes Yes n/a n/a n/a
Site / Tenant Administrators Yes Yes Yes n/a n/a n/a
Date/Time format settings Yes Yes Yes n/a n/a n/a
Language settings (Internationalisation support) Yes Yes Yes n/a n/a n/a
HTTP API Yes Yes Yes n/a n/a n/a
IP Address restrictions (blacklist/whitelist) Yes Yes Yes n/a n/a n/a
Branding Yes Yes Yes n/a n/a n/a
Branding Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Custom Login logo Yes Yes Yes n/a n/a n/a
Custom CSS branding Yes Yes Yes n/a n/a n/a
Product name branding Yes Yes Yes n/a n/a n/a
HTTP API Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Extensions Yes Yes Yes n/a n/a n/a
Trunks Yes Yes Yes n/a n/a n/a
DIDs Yes Yes Yes n/a n/a n/a
Ring Groups Yes Yes Yes n/a n/a n/a
IVRs Yes Yes Yes n/a n/a n/a
CDRs Yes Yes Yes n/a n/a n/a
Routes Yes Yes Yes n/a n/a n/a
Servers / Tenants Yes Yes Yes n/a n/a n/a
Service Plans Yes Yes Yes n/a n/a n/a
Destinations Yes Yes Yes n/a n/a n/a
Setup Wizard Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Network configuration Yes Yes Yes n/a n/a n/a
Timezone configuration Yes Yes Yes n/a n/a n/a
Administrator password Yes Yes Yes n/a n/a n/a
Licensing Yes Yes Yes n/a n/a n/a
Services control Yes Yes Yes n/a n/a n/a
SMTP Configuration Yes Yes Yes n/a n/a n/a
G.729 codec and license installation Yes Yes Yes n/a n/a n/a
Updates and Upgrades Yes Yes Yes n/a n/a n/a
Backup Yes Yes Yes n/a n/a n/a
QoS Yes Yes Yes n/a n/a n/a
Auto Provisioning Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
HTTP/HTTPS provisioning with Authentication Yes Yes Yes n/a n/a n/a
TFTP provisioning Yes Yes Yes n/a n/a n/a
SIP General Settings Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Remote-Party-ID Yes Yes Yes n/a n/a n/a
SIP Debugging Yes Yes Yes n/a n/a n/a
QoS Yes Yes Yes n/a n/a n/a
NAT settings Yes Yes Yes n/a n/a n/a
Registrations Yes Yes Yes n/a n/a n/a
Codecs Yes Yes Yes n/a n/a n/a
RTP timers Yes Yes Yes n/a n/a n/a
SIP timers Yes Yes Yes n/a n/a n/a
MWI Yes Yes Yes n/a n/a n/a
Subscriptions Yes Yes Yes n/a n/a n/a
Video support Yes Yes Yes n/a n/a n/a
PBXware Desktop Applications Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
OutCALL Optional Optional n/a n/a n/a n/a
Presence Panel Optional Optional Optional n/a n/a n/a
AQMON n/a Optional n/a n/a n/a n/a
agentCOM n/a Optional n/a n/a n/a n/a
Fax Agent Optional Optional n/a n/a n/a n/a
gloCOM Optional Optional Optional n/a n/a n/a
Sound Converter Yes Yes Yes n/a n/a n/a
PBXware Finder Optional Optional n/a n/a n/a n/a
CRM/CTI integration on request Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
SugarCRM Yes Yes Yes n/a n/a n/a
Salesforce Yes Yes Yes n/a n/a n/a
ZenDesk Yes Yes Yes n/a n/a n/a
Zoho Yes Yes Yes n/a n/a n/a
Microsoft Dynamics CRM Yes Yes Yes n/a n/a n/a
Bullhorn Yes Yes Yes n/a n/a n/a
Supported Browsers (GUI) Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Internet Explorer 10+ Yes Yes Yes n/a n/a n/a
Safari Yes Yes Yes n/a n/a n/a
Google Chrome Yes Yes Yes n/a n/a n/a
Firefox Yes Yes Yes n/a n/a n/a
Product/Customer Support Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
Firmware Updates Yes Yes Yes n/a n/a n/a
Customer Support Standard, Enhanced or Emergency Standard, Enhanced or Emergency Standard, Enhanced or Emergency n/a n/a n/a
Comprehensive Documentation Yes Yes Yes n/a n/a n/a
Pricing Business PBX Call Center PBX Multi-Tenant PBX Softswitch Astribank Integration IP Key System
End User Price n/a n/a n/a
Yearly n/a n/a n/a n/a n/a

Comparissons
gloCOM editions
PBXware editions
SERVERware editions
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