 |
| Extension(s) |
1000+ |
1000+ |
1000+ |
| Tenant(s)/Resellers(s) |
One |
One |
Unlimited |
| PSTN/VoIP Trunks |
Unlimited |
Unlimited |
Unlimited |
| IVR Auto Attendants |
Unlimited |
Unlimited |
Unlimited |
| Conferencing |
Unlimited |
Unlimited |
Unlimited |
| Enhanced ACD Queues |
n/a |
Unlimited |
Unlimited |
| Call Recording |
Unlimited |
Unlimited |
Unlimited |
| Call Monitor |
Unlimited |
Unlimited |
Unlimited |
| Multiple Languages |
Yes |
Yes |
Yes |
| Simple or E164 Routing mode |
Yes |
Yes |
Yes |
| Conferences Permissions |
Yes |
Yes |
Yes |
| Remote Mobile/Cell Extension |
Yes |
Yes |
Yes |
| CDR Search |
Yes |
Yes |
Yes |
| Music On Hold |
Yes |
Yes |
Yes |
| FAX over IP (FoIP) |
Yes |
Yes |
n/a |
| Instant Messaging Server |
Yes |
Yes |
n/a |
| Networking and Branch Support |
Yes |
Yes |
n/a |
| Least Cost Routing |
Yes |
Yes |
Yes |
| Ring Groups |
Yes |
Yes |
Yes |
| Directory |
Yes |
Yes |
Yes |
|
| CD |
Yes |
Yes |
Yes |
| Tarball |
Yes |
Yes |
Yes |
| Appliances |
Yes |
Yes |
Yes |
| SERVERware |
Yes |
Yes |
Yes |
|
| ACMON |
n/a |
Optional |
n/a |
| AQMON |
n/a |
Optional |
n/a |
| AgentCOM |
n/a |
Optional |
n/a |
| Queues Callback |
n/a |
Optional |
n/a |
| Call Centre Agents |
n/a |
Unlimited |
n/a |
| Skills Based Routing |
n/a |
Unlimited |
n/a |
| Queue and Agent Statistics |
n/a |
Unlimited |
n/a |
| Real Time Queue - Agents Monitoring |
n/a |
Unlimited |
n/a |
|
| CDRs |
Yes |
Yes |
Yes |
| Real Time Telephony Billing |
Optional |
Optional |
Optional |
|
| Web Browser Administration |
Yes |
Yes |
Yes |
| Role Based Administration |
Yes |
Yes |
Yes |
| MultiSite Administration |
Optional |
Optional |
Optional |
|
| Unimited Expandability |
Yes |
Yes |
Yes |
| System Setup Wizard |
Yes |
Yes |
Yes |
| Phones Auto Configuration/Provisioning |
Yes |
Yes |
Yes |
| Trunks Auto Configuration |
Yes |
Yes |
Yes |
| Service Providers Templates |
Yes |
Yes |
Yes |
|
| Follow Me |
Yes |
Yes |
Yes |
| Group Hunt |
Yes |
Yes |
Yes |
| Call Forwarding |
Yes |
Yes |
Yes |
| Do Not Disturb |
Yes |
Yes |
Yes |
| Caller ID |
Yes |
Yes |
Yes |
| Last Caller |
Yes |
Yes |
Yes |
| Call Park |
Yes |
Yes |
Yes |
| Instant Recording |
Yes |
Yes |
Yes |
| Call Pickup |
Yes |
Yes |
Yes |
| Call Filters & Blocking |
Yes |
Yes |
Yes |
| Speakerphone Paging |
Yes |
Yes |
Yes |
| Directory / BLF List |
Yes |
Yes |
Yes |
| Speed Dial |
Yes |
Yes |
Yes |
| Monitor Queues |
n/a |
Yes |
n/a |
| Web Callback |
Optional |
Optional |
Optional |
| Delete Recordings |
Yes |
Yes |
Yes |
| Listen to Recordings |
Yes |
Yes |
Yes |
| Call Monitoring |
Yes |
Yes |
Yes |
| Phone Callback |
Optional |
Optional |
Optional |
| Monitoring Conferences |
Yes |
Yes |
Yes |
| Overhead Paging |
Yes |
Yes |
n/a |
| Paging/Intercom |
Yes |
Yes |
Yes |
| Remote Access |
Yes |
Yes |
Yes |
| Personal IVR |
Yes |
Yes |
Yes |
| Online User Directory |
Yes |
Yes |
Yes |
| System Operation Times |
Yes |
Yes |
Yes |
| Pause/Unpause Call Recording |
Yes |
Yes |
n/a |
|
| Services Monitoring |
Yes |
Yes |
Yes |
| System Backup |
Yes |
Yes |
Yes |
| Powerful Reporting |
Yes |
Yes |
Yes |
| Custom Extensions |
Yes |
Yes |
Yes |
|
| Enhanced Voicemail |
Unlimited |
Unlimited |
Unlimited |
| Operator/Exit Digit |
Yes |
Yes |
Yes |
| Unified Messaging |
Yes |
Yes |
Yes |
| TimeZones Support |
Yes |
Yes |
Yes |
| Voicemail Groups |
Yes |
Yes |
Yes |
|
| gloCOM |
Optional |
Optional |
n/a |
| Sound Converter |
Yes |
Yes |
Yes |
| outCALL |
Optional |
Optional |
Optional |
| User Self Care |
Yes |
Yes |
Yes |
|
| SugarCRM |
Yes |
Yes |
Yes |
| Salesforce |
Yes |
Yes |
Yes |
|
| Firmware Updates |
Yes |
Yes |
Yes |
| Customer Support |
Standard, Enhanced or Emergency |
Standard, Enhanced or Emergency |
Standard, Enhanced or Emergency |
| Comprehensive Documentation |
Yes |
Yes |
Yes |
|
| Pricing |
Business |
Call Center |
Multi Tenant |
|
| End User Price |
|
|
|
