Bicom Italia

Before partnering with Bicom Systems, CLK and the resellers they aimed to support faced the typical but persistent issues plaguing telecom service providers.

Most platforms on the market were rigid and difficult to scale. Support was either distant or insufficient, license costs high, and customization options severely constrained. Innovation was often limited by inflexible architecture.

And fixing these problems for resellers eventually turned into something much bigger.

A major turning point came in 2021. CLK Italia separated from the Bicom Systems business, giving rise to zerozero39, a company entirely focused on delivering Bicom’s platform to partners and resellers across Italy.

Starting with just four people, the team has since grown to include experts in technical support, marketing, sales, administration, and partner development. 

They all work closely with Bicom Systems’ headquarters and senior engineers, creating a focused organization that has become the go-to distributor for Bicom Systems in Italy.

“After years of continuous experience and investment, Bicom Italia has become the reference point in Italy for resellers and partners who are looking for reliable, secure, and fully customizable solutions,” they proudly emphasized.

Most resellers and MSPs that turn to Bicom Italia are seeking one thing above all: freedom. They want to break free from inflexible platforms, rising costs, and unresponsive vendors.

Bicom Italia answers these needs with a white-label model and a Multi-Tenant PBX that’s easy to manage. 

Servers are hosted in Italy, ensuring compliance and performance, while the intuitive management tools make the platform simple to operate for partners of all sizes.

Still, convincing Italian resellers to move away from platforms that “work just fine” isn’t always easy. But Roberto’s team has discovered the most effective approach: let them try it.

Through hands-on demos and trial periods, potential partners quickly see how easy it is to brand the platform as their own, onboard users, and gain more control than they had with their previous vendor. 

Once they see that, most don’t look back.

One of Bicom Italia’s most impactful projects involved Coldiretti, Europe’s largest farmers’ association with 1.6 million members, done together with TIM, Italy’s major telecom provider.

Coldiretti needed a UC solution across 110 regional offices, serving more than 5,000 users. After reviewing several vendors, Bicom Italia was the only provider able to meet both the technical and commercial requirements.

The result was a stable and scalable system managing thousands of extensions with ease. Bicom Italia also offered constant support, helping Coldiretti remain confident in a market dominated by more established players.

The project proved that the combination of the Bicom platform and local expertise could handle even the most complex national deployments.

Being a Bicom Systems distributor goes far beyond reselling licenses. Bicom Italia acts as the local branch in Italy. 

They offer Italian-language technical support, provide hands-on training for both technical and sales teams, and consultations to help partners build sustainable success.

Rather than imposing strict quotas or sales targets, Bicom Italia emphasizes commitment to training, project development, and long-term growth.

As Roberto explains, “Our main commitment is to transfer knowledge and deliver continuous support, enabling partners to grow, achieve independence, and compete successfully in the market.”

For high-profile or strategic partners transitioning from other platforms, Bicom Italia even creates multi-year business plans, making sure they have a smooth transition and balanced growth.

One of the most powerful moments during training or demo sessions is when resellers realize just how easy it is to customize and brand the platform. 

Roberto shared that the ability to offer something unique is a big differentiator. And with a platform that is not only flexible but also stable, reliable, and rich in features, this uniqueness becomes a lasting competitive advantage.

Internally, the Bicom Italia team agrees on what makes their vendor stand out: Bicom Systems is solid, innovative, and loyal.

“What surprised me the most,” says Roberto, “was that, even after more than 10 years of collaboration, Bicom’s approach remained very human and collaborative. They are not just a vendor delivering technology, but a true partner who listens, welcomes feedback, and works alongside us to grow together.”

Bicom Italia has come a long way in a short time. Today, they manage over 130,000 extensions online for their ITSP partners. 

They also support a nationwide network of more than 40 active resellers by offering customizable telecom solutions, local support, training, and business development services.

“Our growth trajectory has been exponential,” the team explains. “In just five years, we have set up three colocation sites and six SERVERware environments, providing the best IAS (Infrastructure as a Service) with high availability and geo-redundancy.”