gloCOM Supervisor

Call Center Supervisor Edition

of gloCOM is a desktop Call Center Unified Communications application enabling Real Time monitoring of Agents and Queues, tracking Agents’ performance and generating comprehensive Statistics Reports. Together with Office, Business and Call Center Agent editions it provides advanced Unified Communications capabilities with all the communication tools needed to drastically increase productivity of your Call Center or Contact Center.

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Full control and monitoring over calls & performance

Real-time agent monitoring and statistics. See graphs in real time. Check agents’ performance in real time. Configurable thresholds for different kinds of alerts (service level, paused agents etc…). See which agents are logged in, paused, who each agent is talking to and much more…Monitor ongoing calls in real time: inbound, outbound, queue calls etc…

gloCOM - Call Center Unified Communications Supervisor monitoring calls and performance
Detailed status overview at a click

With gloCOM’s Supervisor Edition the wallboard module shows your call center’s activity clearly! The ability to know what is going on is crucial to call center managers to be able to make on-the-fly decisions and organize for the future. With the wallboard module, you can see the status of every agent and each queue.

gloCOM - Call Center Unified Communications Supervisor Wallboard
gloCOM - Business Unified Communications - Manage Costs

Control cost

Reduce your Call Center operations costs by 33% with gloCOM. 11890.ie was able to reduce the number of agents by a third and maintain the same output. Let gloCOM work its magic for you too.

Improve service

Having the ability to shift resources to the areas where they are needed to ensure minimal hold time and fewer abandoned calls.
gloCOM Supervisor - Call Center Unified Communications - Wallboard, Control Load

Control load

The wallboard allows you to make a calculated decision. Know which queue to allocate resources to when the demand is there!
gloCOM Agent - Call Center Unified Communications - Maximize Profit

Improve revenue

Your Call Center generates through effective management, workload distribution and quality of service. Ultimately this results in keeping customers and revenue.

Control quality

gloCOM gives you a way to assist agents and be present at all times. This builds quality over time.
gloCOM Supervisor - Call Center Unified Communications - Keep in Contact

Keep in contact

Inside the wallboard module, a supervisor can simply click on an agent and select the desired function: listen to the call the agent is active with, instant message them, take the call and transfer it elsewhere or log out the agent who forgot to do so when leaving for the day.
Significant analyzing statistics features & agents performance

Monitor your agents’ performance and call data. Use the online self-care platform. Preview relevant call center statistics and present them on a remote screen.

gloCOM - Call Center Unified Communications Supervisor Panel
Call Center Unified Communications with CRM integration
gloCOM integrates with Salesforce, ZOHO, MS Dynamics, SugarCRM, Zendesk, Bullhorn, vTiger using their REST or SOAP API. Proprietary CRMs can be integrated with gloCOM as well using our CRM SDK. This feature provides access to CRM contacts and leads, Caller ID detection, support for uploading Call logs and recordings and more.
PBXware Multi-Tenant PBX, Call Center PBX, Business PBX - Make calls directly through your CRM

BROCHURE

gloCOM brochure

DATASHEET

gloCOM datasheet

RELEASE NOTES

gloCOM 5.2

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