Southern California Telephone Company

How a long-time CLEC found the stability it needed to grow with PBXware and gloCOM Communicator

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Southern California Telephone Company (SCTC), a Competitive Local Exchange Carrier (CLEC), sold hosted telephony using open source, free software for over 20 years. They provided the best service possible using open source, but eventually found the lack of support to be unsustainable. SCTC found a more reliable solution in Bicom Systems PBXware.

Jon Atilano

Telecom Manager & Network Administrator, Southern California Telephone Company

PBXware doesn't break, doesn't glitch, and is easy to maintain which helps make us profitable! I'm no longer focused on trouble calls, no longer dependent on one person knowing the system. Nothing is ever wrong with the software, our only support requests are help with customer configurations. That is huge.

Southern California Telephone Company (SCTC), a Competitive Local Exchange Carrier (CLEC) based out of Southern California, began successfully selling hosted telephony over 20 years ago using free open source software. 

They provided the best service possible using open source, but eventually found the lack of support to be unsustainable. Free software means no support and all issues had to be troubleshooted internally.

SCTC discovered PBXware via a Bicom Systems partner. They saw how satisfied that team was with their system and decided to put some extensions on it to test it out. They immediately loved it, especially the stability. They soon moved all of their hosted services to the partner’s switch, leaving open source behind.

A year later they were ready to buy their own switch and began working with Saulio Reyes, Bicom Systems Account Manager, to implement PBXware in their data center. The implementation process went smoothly. SCTC Telecom Manager & Network Administrator Jon Atilano reported no issues and said “Saulio set them up well.”

PBXware is a turnkey telephony platform that boasts many advantages over free alternatives. While “free” may seem great at first, the costs to maintain and upgrade such a system quickly add up. The lack of support means internal busywork and troubleshooting. And only a true multi-tenant system will allow for unlimited users and scalability. In short, PBXware has thousands of features that meet and exceed expectations in a way that free software could never do.

“I’m no longer focused on trouble calls,” says Jon, “no longer dependent on one person knowing the system.”

Now that the team has so much time back, they can focus on sales and development. This year they are adding CRM, SMS, and video calling.

When asked what he likes most about PBXware, Jon replied “The stability. PBXware doesn’t break, doesn’t glitch, and is easy to maintain which helps make us profitable!” 

The Bicom Systems support team is available if any issues do ever arise, but Jon says “Nothing is ever wrong with the software, our only support requests are help with customer configurations. That is huge.”

Southern California Telephony Company has customers across the country and even across the globe. Currently they are working with three businesses opening in Missouri, Colorado, and Florida. One interesting niche is the medical industry. Many clinics have trouble finding triage call center workers in the United States, so Jon is setting them up via Communicator with teams in the Philippines.

SCTC has thousands of copper POTs customers, many of them residential lines. Thanks to Bicom, SCTC is now able to confidently convert these to VoIP.

What's Next?

We are excited about Southern California Telephone Company's future and cannot wait to continue collaborating with them for many years to come. And what about you? If you would like to pursue this kind of phenomenal revenue growth through a collaborative partnership, we would love to support your journey.

Contact Bicom Systems today to share your story and begin crossing your own bridges on the quest for recurring revenue and financial success.
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