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PBXware is the world's first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies.

PBXware supports a wide range of PSTN and VoIP technologies. Creation of Enhanced Voicemail, ACD Queues, IVR Auto Attendants, Conference Bridges, Music on Hold, Least Cost Routing, national/global voice networks, and much more are all deployable as a single unit or redundant network. A real cost saving solution!  PBXware is delivered either in a CD, Tarball, Appliance, or SERVERware delivery format, each with an easy to use setup wizard that will have your PBX functional in just minutes. Administration is performed through web interface or CLI. Auto updates, system backup, provider templates, call recordings, real time call/agent monitoring are just some of the advanced features offered. We also welcome and deliver custom development in a professional and affordable manner.

PBXware helps branch offices communicate easily through VoIP or PSTN, dramatically reducing telephone costs. PBXware easily creates conference bridges between local or remote users, directly saving significant amounts of time and money. PBXware allows remote employees to achieve better business results. 

PBXware is offered in the Business, Call Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability and expandability. See below for full details.




     
Easy To Setup And Use
With PBXware GUI

PBXware installation is extremely easy with a step-by-step setup wizard guiding users through the process. Navigating through the system to manage extensions, trunks, or queues is also easy due to a simple and user friendly web interface.

     
Unified Messaging Support
• Voicemail
• Instant Messaging Chat
• Faxing (PSTN, FoIP, FoE)
• SMS
 
     
 
VoIP/Analog Phones
PBXware supports VoIP and traditional PSTN telephony technologies.
     
Standard System Features
• Tenant(s)/Resellers(s)
• Multiple Languages
• Simple or e164 Routing mode
• Conferences Permissions
• Remote Mobile/Cell Extension
• Astmanproxy/Asterisk manager
• CDR Search
• PSTN/VoIP Trunks
• IVR Auto Attendants
• Networking and Branch Support
• Conferencing
• Enhanced ACD Queues
• Music On Hold
• FAX over IP (FoIP)
• Instant Messaging Server
• Least Cost Routing
• Ring Groups
• Call Recording
• Call Monitor
 
     
 
IVR
Interactive Voice Response allows managing of incoming calls. PBXware answers calls, interacts with callers, and forwards the calls based on their choice. 
     
Call Routing Support (LCR)
Define a preferred VoIP or PSTN provider
for specific destinations.
 
     
 
Conferencing
Conferencing allows two or more participants to communicate with each other. Administrators can define user permissions and conference options as well as allow one or more participant to moderate ongoing conference calls.
     
Delivery Method(s)

• CD
• Tarball
• Appliances
• SERVERware
 
     
 
Fax Over IP (FoIP)
Fax Over IP and traditional PSTN faxing allow communication between fax machines connected to a network (Internet) or/and to a traditional phone line.
     
Comprehensive User Features
• Group Hunt
• Call Forwarding
• Call Park
• Instant Recording
• Call Pickup
• Call Filters & Blocking
• Speakerphone Page
• Directory / BLF List
• Listen to Recordings
• Call Monitoring
• Phone Callback (optional)
• Monitoring Conferences
• Overhead Paging
• Paging/Intercom
• Remote Access
• Personal IVR
 
     
 
System Administration
• Web Browser Administration
• Role Based Administration
 
     
Call Center Communicator
• VoIP Soft Phone
• Instant Messaging Client
• Operator Panel
• Conference Administration
• Call Center Communicator
• Fax Send/Receive
• MS Windows Desktop Application
 
     
 
ACD Queues
• Unlimited Agents and Queues
• Ringing Strategy
• Call Recording
• Predictive Dialer
• Queue Call Back
     
Call Center Statistics

• Queues/Agents statistics and real time status
• Inbound/Outbound Graphs
• CSV and PDF Data Export
• Windows, Mac and Linux Desktop Applications
 
 

AQMON

ACMON
 
     
 
Unlimited
• Resellers
• Extensions
• Tenants

     
Real Time Telephony Billing

• CDRs
• Real Time Telephony Billing
 
     
 
System Availability
99,999%
Our clients’ businesses depend on the
highest availability, this is why we provide
the highest level of system availability possible.
     
Custom Development
Per customer request, we develop custom
PBXware features for their specific business needs.
 
     
 
CRM/CTI integration on request
PBXware is ready for SugarCRM, SalesForce, or any other proprietary CRM integration using our custom development service.
     
Personal Account
Manager

 


 
BusinessCall CenterMulti Tenant

Standard Features Business Call Center Multi Tenant
Extension(s) 1000+ 1000+ 1000+
Tenant(s)/Resellers(s) One One Unlimited
PSTN/VoIP Trunks Unlimited Unlimited Unlimited
IVR Auto Attendants Unlimited Unlimited Unlimited
Conferencing Unlimited Unlimited Unlimited
Enhanced ACD Queues n/a Unlimited Unlimited
Call Recording Unlimited Unlimited Unlimited
Call Monitor Unlimited Unlimited Unlimited
Multiple Languages Yes Yes Yes
Simple or E164 Routing mode Yes Yes Yes
Conferences Permissions Yes Yes Yes
Remote Mobile/Cell Extension Yes Yes Yes
CDR Search Yes Yes Yes
Music On Hold Yes Yes Yes
FAX over IP (FoIP) Yes Yes n/a
Instant Messaging Server Yes Yes n/a
Networking and Branch Support Yes Yes n/a
Least Cost Routing Yes Yes Yes
Ring Groups Yes Yes Yes
Directory Yes Yes Yes
Delivery Method(s) Business Call Center Multi Tenant
CD Yes Yes Yes
Tarball Yes Yes Yes
Appliances Yes Yes Yes
SERVERware Yes Yes Yes
Call Center Applications Business Call Center Multi Tenant
ACMON n/a Optional n/a
AQMON n/a Optional n/a
AgentCOM n/a Optional n/a
Queues Callback n/a Optional n/a
Call Centre Agents n/a Unlimited n/a
Skills Based Routing n/a Unlimited n/a
Queue and Agent Statistics n/a Unlimited n/a
Real Time Queue - Agents Monitoring n/a Unlimited n/a
Billing Business Call Center Multi Tenant
CDRs Yes Yes Yes
Real Time Telephony Billing Optional Optional Optional
System Administration Business Call Center Multi Tenant
Web Browser Administration Yes Yes Yes
Role Based Administration Yes Yes Yes
MultiSite Administration Optional Optional Optional
Setup and Configuration Business Call Center Multi Tenant
Unimited Expandability Yes Yes Yes
System Setup Wizard Yes Yes Yes
Phones Auto Configuration/Provisioning Yes Yes Yes
Trunks Auto Configuration Yes Yes Yes
Service Providers Templates Yes Yes Yes
Enhanced Services Business Call Center Multi Tenant
Follow Me Yes Yes Yes
Group Hunt Yes Yes Yes
Call Forwarding Yes Yes Yes
Do Not Disturb Yes Yes Yes
Caller ID Yes Yes Yes
Last Caller Yes Yes Yes
Call Park Yes Yes Yes
Instant Recording Yes Yes Yes
Call Pickup Yes Yes Yes
Call Filters & Blocking Yes Yes Yes
Speakerphone Paging Yes Yes Yes
Directory / BLF List Yes Yes Yes
Speed Dial Yes Yes Yes
Monitor Queues n/a Yes n/a
Web Callback Optional Optional Optional
Delete Recordings Yes Yes Yes
Listen to Recordings Yes Yes Yes
Call Monitoring Yes Yes Yes
Phone Callback Optional Optional Optional
Monitoring Conferences Yes Yes Yes
Overhead Paging Yes Yes n/a
Paging/Intercom Yes Yes Yes
Remote Access Yes Yes Yes
Personal IVR Yes Yes Yes
Online User Directory Yes Yes Yes
System Operation Times Yes Yes Yes
Pause/Unpause Call Recording Yes Yes n/a
Customisation & Reliability Business Call Center Multi Tenant
Services Monitoring Yes Yes Yes
System Backup Yes Yes Yes
Powerful Reporting Yes Yes Yes
Custom Extensions Yes Yes Yes
Voicemail Business Call Center Multi Tenant
Enhanced Voicemail Unlimited Unlimited Unlimited
Operator/Exit Digit Yes Yes Yes
Unified Messaging Yes Yes Yes
TimeZones Support Yes Yes Yes
Voicemail Groups Yes Yes Yes
Desktop/Web End User Applications Business Call Center Multi Tenant
gloCOM Optional Optional n/a
Sound Converter Yes Yes Yes
outCALL Optional Optional Optional
User Self Care Yes Yes Yes
CRM/CTI integration on request Business Call Center Multi Tenant
SugarCRM Yes Yes Yes
Salesforce Yes Yes Yes
Product/Customer Support Business Call Center Multi Tenant
Firmware Updates Yes Yes Yes
Customer Support Standard, Enhanced or Emergency Standard, Enhanced or Emergency Standard, Enhanced or Emergency
Comprehensive Documentation Yes Yes Yes
Pricing Business Call Center Multi Tenant
End User Price

Products
PBXware
  Business
  Call Center
  Multi Tenant
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