The Call Center Editon offers a set of features needed for an organization to effectively start and manage inbound or outbound call campaigns. Features include unlimited ACD Queues, unlimited call agents, comprehensive reporting, real time queue statistics, real time queue monitoring, soft phone, optional predictive inbound and out bound dialing, skills based routing, and many more.

		ACD Queues • Unlimited Agents and Queues • Ringing Strategy • Call Recording • Predictive Dialer • Queue Call Back

Call Center Communicator • VoIP Soft Phone • Instant Messaging Client • Operator Panel • Conference Administration • Call Center Communicator • Fax Send/Receive • MS Windows Desktop Application

		Call Center Statistics • Barging • Queues/Agents statistics and real time status • Inbound/Outbound Graphs • CSV and PDF Data Export • Windows, Mac and Linux Desktop Applications

AQMON ACMON

		Real Time Agent Monitoring • Barging • Listening • Monitoring

Call Recording • System • Agent • Queue • Instant

		Custom Development Per customer request, we develop custom PBXware features for their specific business needs.

CRM/CTI Integration • Sugar CRM • Sales Force

		Personal Account Manager

Call Center Desktop Applications

DRTD

MRTD

AgentCOM

Comprehensive Call Center Statistics and Real Time Monitoring

Queues Statistics

Queues Panel