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gloCOM is a global "communicator" desktop application. It is specifically designed for enterprise and call center customers, allowing placing/receiving calls, presence panel, instant messaging, fax send/receive, call center agent operations, conferences administration and much more.


 
     
 
SoftPhone
- Phone account(s)
- Blind and attended transfers
- Phone line(s)
- Auto answer
- Voicemail button
- Custom ring tone
- On hold/resume
- Redial
- Speed dial
- Voice codecs: ulaw, alaw, gsm, speex, ilbc
- Echo cancellation
- Adaptive jitter buffer
- Mute
     
Standard Features
  - Easy account import
- Instant recording
- Audio tuning wizard
- Missed calls display
- Call history
- Call parking
- Call monitoring
- Drag & drop actions
- Keyboard shortcuts
- Multiple sessions
- Presence display
- Service providers
- System calls
- Backup/restore
 
     
 
Conferencing
- Conference monitoring and barging
- View conference participants
- Kick out/mute participants
- Conference scheduling
- Conference direct invite
- PSTN number invite
- Instant messaging conference invite
     
Instant Messaging
  - Group Announce Message
- Fonts customization
- Instant messaging group chat
- SSL encryption
- Instant messaging client
- Client info
- Personal Message
 
     
 
Call Centre Features
- Queues real time display
- Agent actions
- Queue / agents
- Quality of service
- Queue URL popup
 
     
CRM Integration
  - Browsers integration
- MS Outlook dialing
- Email dialing
- Call notification popup window
- ActiveX API
- Command line dialing
- URL popup window
 
     
 
Faxing
- Send/Receive history
- Fax printer wizard
 
     
Supported Devices
  - DECT headsets
- VoIP phones
- Buetooth headsets
 

What our Customers Say about gloCOM : GOOD NEWS - everything looks good :) - working great from my cable modem and for Csanad as well!!!! I will... READ MORE!

 

 


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gloCOM
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