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 PBXware is the world's first and most mature Professional Open Standards Turnkey Telephony Platform. Since 2003, PBXware has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies.
PBXware supports a wide range of PSTN and VoIP technologies. Creation of Enhanced Voicemail, ACD Queues, IVR Auto Attendants, Conference Bridges, Music on Hold, Least Cost Routing, national/global voice networks, and much more are all deployable as a single unit or redundant network. A real cost saving solution! PBXware is delivered either in a CD, Appliance, or SERVERware delivery format, each with an easy to use setup wizard that will have your PBX functional in just minutes. Administration is performed through web interface or CLI. Auto updates, system backup, provider templates, call recordings, and real time call/agent monitoring are just some of the advanced features offered. We also welcome and deliver custom development in a professional and affordable manner.
PBXware is offered in the Business, Call Center and Multi-Tenant Editions, each supporting specific features maximizing performance, reliability, and expandability. See below for full details.
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Easy To Setup And Use
With PBXware GUI |
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PBXware installation is extremely easy with a step-by-step setup wizard guiding users through the process. Navigating through the system to manage extensions, trunks, or queues is also easy due to a simple and user friendly web interface.
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Is Your PBX a complete turn-key, ready-to-use solution
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| Unified Communications |
| PBXware brings together Voicemail, Instant Messaging Chat, Faxing, SMS, Online Presence, Call Center Agents, Outlook/MS Exchange Directory etc. creating unified communications, giving our customers extended advantage in every day business life with our Desktop Applications. |
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Your PBX is flexible with powerful setup wizard?
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| VoIP/Analog Phones |
| PBXware supports VoIP and traditional PSTN telephony technologies allowing for legacy integrations. Some of the manufacturers supported are: Sangoma, Digium, Cisco, LinkSys, Polycom, Snom, Grandstream, Aastra. |
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Does Your PBX supports a wide variety of handsets from manufacturers such as Snom, Sipura, Grandstream, Cisco, Linksys, Polycom, Aastra.
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| Standard System Features |
• Tenant(s)/Resellers(s)
• Multiple Languages
• Simple or e164 Routing mode
• Conferences Permissions
• Remote Mobile/Cell Extension
• CDR Search
• PSTN/VoIP Trunks
• IVR Auto Attendants
• Networking and Branch Support |
• Conferencing
• Enhanced ACD Queues
• Music On Hold
• FAX over IP (FoIP)
• Instant Messaging Server
• Least Cost Routing
• Ring Groups
• Call Recording
• Call Monitor |
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Do You have a Superior Support and Personal Account Manager?
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| PBXware Desktop Applications |
| In order to further enhance PBXware experience and functionality we have specially developed a number of feature rich and very useful PBXware desktop applications. |
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| outCALL
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The OutCALL application is designed for integration with MS Outlook, providing users with: Outlook contacts integration, incoming calls pop-up window notification, click to dial from email/contact. More info... |
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agentCOM
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agentCOM is a specialized call center application designed to create an easier day-to-day workload for agents in busy call centers. It enables agents to easily answer/reject/transfer calls, send messages to the supervisor, monitor queues, or interact with any web based CRM. More info... |
Presence Panel
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Presence Panel is a desktop application designed to allow PBXware users to monitor the real time calling state of other PBXware users/extensions on PBXware and to make calls with a single click of the mouse. More info... |
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AQMON
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AQMON allows call center agents and supervisors to monitor queues and agents' status in real-time. Agents can view real-time queue statistics on a large LCD screen. Supervisors, on the other hand, can monitor the comprehensive and detailed real-time statistics on agents. More info... |
Fax Agent
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Fax Agent is a Microsoft Windows or Apple Mac application that gives its users a simple "click to print" ability to send and receive faxes straight from any desktop application supporting regular print function. More info... |
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gloCOM
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gloCOM is a unified communications desktop application that offers businesses softphone, user presence, instant messaging, faxing, conferencing, and agent call center facilities all in one desktop instance. More info... |
Flexible delivery methods? How about CD, Certified Appliances, SERVERware?
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| Call Routing Support (LCR) |
| LCR (Least Cost Routing) allows our Enterprise and ITSP customers to fine tune which trunk service provider to use per each call ultimately managing quality and costs. |
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| Conferencing |
| Conferencing allows two or more participants to communicate with each other. Administrators can define user permissions and conference options as well as allow one or more participants to moderate ongoing conference calls. |
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You can easy move your PBX to another physical location?
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Delivery Method(s)
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| Flexible delivery methods is what makes PBXware so popular on the market. To meet the needs of our customers we developed three different delivery methods: Software, Certified Appliances and SERVERware. |
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Software
Our PBXware CD installation is compatible with standard PC (x86) hardware giving you easiest and fastest way to install your PBXware with step-by-step setup wizard.
Visit our download page and get your PBXware CD software installation.
• Download |
Certified Appliances
PBXware is also available with Bicom Systems Certified IP PBX Appliances as a fully working telephony system which is out of the box plug and talk ready.
• officeBOX M1000
• officeBOX M2000
• miniRACK
• maxiRACK
• ftRACK
• vSWITCH |
SERVERware
SERVERware is a next generation Cloud based communication solution allowing ITSPs and Enterprises to offer Hosted Cloud based IP PBX's in a redundant, flexible and scalable server or cluster network editions.
• Click here for more info |
Would You like Your PBX to work with Custom Applications?
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| Fax Over IP (FoIP) |
| Fax Over IP and traditional PSTN faxing allow communication between fax machines connected to a network (Internet) or/and to a traditional phone line. |
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Simplicity of use to company Admin is required?
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| Comprehensive User
Features |
• Group Hunt
• Call Forwarding
• Call Park
• Instant Recording
• Call Pickup
• Call Filters & Blocking
• Speakerphone Page
• Directory / BLF List |
• Listen to Recordings
• Call Monitoring
• Phone Callback (optional)
• Monitoring Conferences
• Overhead Paging
• Paging/Intercom
• Remote Access
• Personal IVR |
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You value Easy upgrade to the next available software version?
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| System Administration |
• Web Browser/WEB GUI Administration
• SSH/CLI Administration |
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Would You like all in one PBX system, with no additional software required?
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| Call Center Communicator |
•VoIP Soft Phone
• Instant Messaging Client
• Operator Panel
• Conference Administration
• Call Center Communicator
• Fax Send/Receive
• MS Windows Desktop Application
More info |
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Does Your PBX takes advantage of of Open Source Flexibility?
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| ACD Queues |
• Unlimited Agents and Queues
• Ringing Strategy
• Call Recording
• Predictive Dialer
• Queue Call Back |
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Can You Monitor your PBX from anywhere?
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| Call Center Statistics |
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• Queues/Agents statistics and real time status
• Inbound/Outbound Graphs
• CSV and PDF Data Export
• Windows, Mac, and Linux Desktop Applications |
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Are You looking for Cloud Multi Tenant ITSP Phone System?
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| Cloud Hosted IP PBX |
| PBXware can be offered as a Cloud Hosted IP PBX by ITSPs and Telecom companies with no limitations on Resellers, Extensions and Tenants. |
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Are You PBX reseller?We offer Branding + OEM.
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| Real Time Telephony Billing |
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• CDRs
• Real Time Telephony Billing Engine |
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Your PBX helps you to lower Telecommunications Costs?
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System Availability
99,999% |
Our clients’ businesses depend on the
highest availability, this is why we provide
the highest level of system availability possible. |
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Your PBX provides Remote working features and remote access?
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| Custom Development |
Per customer request, we develop custom
PBXware features for their specific business needs. |
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Your PBX Maintenance Cost is High, already tried to reduce it?
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| PBXware Integration with CRM/CTI Systems |
| PBXware is plug and play ready for integration with MS Outlook, Miscrosoft Exchange, Sugar CRM, Salesforce and able to integrate with any customer custom CRM systems with our custom development services. |
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Are You looking for Flexible Hardware Platforms
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Personal Account Manager
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| Our Personal Account Managers will take GREAT care of our customers, provide FREE sales consultancy and to convey some of the experiences gained during several years of work in the telecom industry. |
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Do you use Open Source products such as Asterisk ?
Can Your PBX easily adapt to the increased customer demands?
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| Extension(s) |
Up to 960 |
Up to 960 |
Up to 960 |
| Multi Tenant PBX |
n/a |
n/a |
Unlimited |
| PSTN/VoIP Trunks |
Unlimited |
Unlimited |
Unlimited |
| IVR Auto Attendants |
Unlimited |
Unlimited |
Unlimited |
| Conferencing |
Unlimited |
Unlimited |
Unlimited |
| Enhanced ACD Queues |
n/a |
Unlimited |
Unlimited |
| Call Recording |
Unlimited |
Unlimited |
Unlimited |
| Call Monitor |
Unlimited |
Unlimited |
Unlimited |
| Multiple Languages |
Yes |
Yes |
Yes |
| Routing mode |
Simple |
Simple or E164 |
Simple or E164 |
| Conferences Permissions |
Yes |
Yes |
Yes |
| CDR Search |
Yes |
Yes |
Yes |
| Music On Hold |
Yes |
Yes |
Yes |
| FAX over IP (FoIP) |
Yes |
Yes |
n/a |
| Instant Messaging Server |
Yes |
Yes |
n/a |
| Networking and Branch Support |
Yes |
Yes |
n/a |
| Least Cost Routing |
Yes |
Yes |
Yes |
| Ring Groups |
Yes |
Yes |
Yes |
| Company/System Directory |
Yes |
Yes |
Yes |
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| Software |
Yes |
Yes |
Yes |
| Appliances |
Yes |
Yes |
Yes |
| SERVERware |
Yes |
Yes |
Yes |
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| AQMON |
n/a |
Optional |
n/a |
| agentCOM |
n/a |
Optional |
n/a |
| Queues Callback |
n/a |
Optional |
n/a |
| Call Center Agents |
n/a |
Unlimited |
n/a |
| Skills Based Routing |
n/a |
Unlimited |
n/a |
| Queue and Agent Statistics |
n/a |
Unlimited |
n/a |
| Real Time Queue - Agents Monitoring |
n/a |
Unlimited |
n/a |
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| CDRs |
Yes |
Yes |
Yes |
| Real Time Telephony Billing |
Optional |
Optional |
Optional |
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| Web Browser Administration |
Yes |
Yes |
Yes |
| Role Based Administration |
Yes |
Yes |
Yes |
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| Unimited Expandability |
Yes |
Yes |
Yes |
| System Setup Wizard |
Yes |
Yes |
Yes |
| Phones Auto Configuration/Provisioning |
Yes |
Yes |
Yes |
| Trunks Auto Configuration |
Yes |
Yes |
Yes |
| Service Providers Templates |
Yes |
Yes |
Yes |
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| Follow Me |
Yes |
Yes |
Yes |
| Group Hunt |
Yes |
Yes |
Yes |
| Call Forwarding |
Yes |
Yes |
Yes |
| Do Not Disturb |
Yes |
Yes |
Yes |
| Caller ID |
Yes |
Yes |
Yes |
| Last Caller |
Yes |
Yes |
Yes |
| Call Park |
Yes |
Yes |
Yes |
| Instant Recording |
Yes |
Yes |
Yes |
| Call Pickup |
Yes |
Yes |
Yes |
| Call Filters & Blocking |
Yes |
Yes |
Yes |
| Speakerphone Paging |
Yes |
Yes |
Yes |
| Directory / BLF List |
Yes |
Yes |
Yes |
| Speed Dial |
Yes |
Yes |
Yes |
| Monitor Queues |
n/a |
Yes |
n/a |
| Web Callback |
Optional |
Optional |
Optional |
| Delete Recordings |
Yes |
Yes |
Yes |
| Listen to Recordings |
Yes |
Yes |
Yes |
| Call Monitoring |
Yes |
Yes |
Yes |
| Phone Callback |
Optional |
Optional |
Optional |
| Monitoring Conferences |
Yes |
Yes |
Yes |
| Overhead Paging |
Yes |
Yes |
n/a |
| Paging/Intercom |
Yes |
Yes |
Yes |
| Remote Access |
Yes |
Yes |
Yes |
| Personal IVR |
Yes |
Yes |
Yes |
| Online User Directory |
Yes |
Yes |
Yes |
| System Operation Times |
Yes |
Yes |
Yes |
| Pause/Unpause Call Recording |
Yes |
Yes |
n/a |
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| Services Monitoring |
Yes |
Yes |
Yes |
| System Backup |
Yes |
Yes |
Yes |
| Powerful Reporting |
Yes |
Yes |
Yes |
| Custom Extensions |
Yes |
Yes |
Yes |
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| Enhanced Voicemail |
Unlimited |
Unlimited |
Unlimited |
| Operator/Exit Digit |
Yes |
Yes |
Yes |
| Unified Messaging |
Yes |
Yes |
Yes |
| TimeZones Support |
Yes |
Yes |
Yes |
| Voicemail Groups |
Yes |
Yes |
Yes |
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| OutCALL |
Optional |
Optional |
n/a |
| Presence Panel |
Optional |
Optional |
Optional |
| AQMON |
n/a |
Optional |
n/a |
| agentCOM |
n/a |
Optional |
n/a |
| Fax Agent |
Optional |
Optional |
n/a |
| gloCOM |
Optional |
Optional |
n/a |
| Sound Converter |
Yes |
Yes |
Yes |
| PBXware Finder |
Optional |
Optional |
n/a |
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| SugarCRM |
Yes |
Yes |
Yes |
| Salesforce |
Yes |
Yes |
Yes |
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| Firmware Updates |
Yes |
Yes |
Yes |
| Customer Support |
Standard, Enhanced or Emergency |
Standard, Enhanced or Emergency |
Standard, Enhanced or Emergency |
| Comprehensive Documentation |
Yes |
Yes |
Yes |
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| Pricing |
Business PBX |
Call Center PBX |
Multi Tenant PBX |
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| End User Price |
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