Contact Center as a Service improves the customer experience for businesses

Raleigh, NC  (7 August 2018): Bicom Systems, a global unified communications provider, is partnering with thinQ to create a unique CCaaS solution for modern businesses. CCaaS stands for Contact Center as a Service – a simplified, cloud-based, feature-rich service that improves customer service with no hassle. To kick off this partnership, Bicom Systems and thinQ are hosting a webinar on Tuesday, August 28th at 1:00 PM EDT. Learn more at

Research shows that the demand for CCaaS is skyrocketing, thanks to a general trend toward the Cloud and an increased interest in providing superior customer service. This new market has opened up to include the 80% of businesses that have historically been unable to access traditional Call Center apps.

“Until now, small- and medium-sized businesses have been unable to access the benefits of a Call Center application,” says Eric Johnson, New Business Rep for Bicom Systems. “Very large CapX, human-resource-intensive software has prevented them from monitoring daily business operations. This all changes now with Contact Center as a Service in the cloud. No CapX, up and running in days instead of months, feature-rich and easy-to-use is the mantra in this new marketplace.”

Bicom Systems brings its Call Center software to the table. Call Center PBX is designed to simplify and enhance call management at busy contact centers of any size. It offers all of the tools needed to effectively start and manage inbound or outbound call campaigns.

thinQ’s award-winning Least Cost Routing on inbound and outbound voice, including Toll-Free calling for Contact Centers brings access to the top Tier-1 Carriers, a complete disaster recovery strategy, real-time calling insights, and easy number porting, searching, ordering, and provisioning.

About Bicom Systems

Bicom Systems is the only unified communications provider with all of the pieces in all of the right places. Established in 2003 with the first ever open-standards, turnkey telephony platform, Bicom Systems synergizes telephony, mobility, security, and billing on rock-solid stability to support partners around the world to grow their businesses. Seven highly-featured products integrate seamlessly to boost sales, growth, and profit, topped off with gloCOM, a desktop and mobile Unified Communications app that enhances and simplifies business communications. For more information, visit or contact Bicom Systems at today.

About thinQ

Founded in 2009, thinQ offers complete control over every aspect of a business’ inbound and outbound voice traffic with their powerful cloud-based Least Cost Routing Routing (LCR) engine. With the industry’s first and only Toll-Free LCR—thinQ enables companies to take advantage of optimized toll-free calling rates across multiple providers with disaster recovery, load balancing and call analytics baked right into the software. For more information visit

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