December 18th 2018

Bicom Systems Releases gloCOM Version 5.2
Adding more tools to your toolbox!

London, United Kingdom (18 December 2018): Bicom Systems is proud to announce the latest release of gloCOM, version 5.2. This new version will increase efficiency, productivity and support collaboration like never before.  Bicom Systems strives to give their customers the best versions of Unified Communications. Version 5.1 introduced Skype for Business and version 5.2 has new features that will significantly help, not only customers but also partners.

Communicator Branding (BRM – Bicom Release Manager)
Bicom Systems offers white label products to re-sellers who want to re-brand their products. Branding is extremely important for re-sellers to establish themselves against customers. Bicom Systems realizes this and wants to ensure their partner’s customers will not go directly to the manufacturer for their telecommunication needs.

New Languages for GUI
gloCOM has always been offered in English. In the newest update of gloCOM 5.2, French and Italian have been added to the list of available languages. This gives customers and partners of Bicom Systems, the ability to expand their target market.

Agents Pause Reason Codes
With gloCOM 5.2, users can now see why and when an agent pauses their calls. By hovering over an agents name, a tool-tip will appear with the status and explanation of the agent’s status. This feature not only benefits supervisors, but also other coworkers by ensuring breaks are not being abused and collaboration is easily attainable.

To learn more about all the new features of gloCOM 5.2 read our blog.

Bicom Systems developers are already looking ahead for gloCOM 5.3 which will include new features like ‘Dialer’ and ‘Sennheiser Support’.

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About Bicom Systems: Bicom Systems is the only unified communications provider with all of the pieces to start and grow a telephony company. Since 2003, Bicom Systems has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies. They offer seven highly-featured products integrated seamlessly to boost sales, growth, and profit. For more information on Bicom Systems, visit their website or contact them at sales@bicomsystems.com today.