Double A Solutions

Growth of a brand and business by targeting new verticals with gloCOM Communicator

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Double A Solutions offers Software as a Service products to make daily life in the office easier. After discovering Bicom Systems via word-of-mouth, they began using and selling gloCOM Communicator just in time to meet the demand for WFH solutions during the pandemic. Since then have grown by targeting new verticals and a bigger national presence. Today they are a Bicom Systems Premium Partner.

Jay Burkett

Process Technology Director, Double A Solutions

We haven't found a better mobile app and softphone than gloCOM Communicator.

Double A Solutions is a software development company based in Toledo, Ohio that offers Software as a Service products to make daily life in the office easier. With a large local presence and a solid product offering, Double A Solutions is now a Bicom Systems Premium Partner with ambitious goals for the near future.

Double A Solutions started out with an Auto Dialer and CRM solution, but added VoIP a few years ago to better reach and serve customers. They dabbled with a few VoIP options, but ultimately heard positive things about Bicom Systems through an organic connection. (These organic, word-of-mouth connections are quickly becoming one of the most common ways our new partners find us!) Their acquaintance  had “nothing but great things to say”, so the decision to sign on with Bicom Systems was easy.

The biggest Bicom Systems selling point was gloCOM Communicator. According to Jay Burkett, Process Technology Director for Double A Solutions, “we haven’t found a better mobile app and softphone than gloCOM Communicator.”

And it is a good thing they discovered gloCOM Communicator when they did, less than a year later the pandemic hit and this WFH solution was immediately a “big seller”.

Not only was gloCOM Communicator a big hit with customers during the pandemic, it was a lifesaver internally as well. When the Double A Solutions teams took their work home in 2020, gloCOM Communicator allowed them to remain connected. 

gloCOM Communicator “has been really empowering for our team,” said Mark Moss, Product Growth Team for Double A Solutions. Even though they have individuals working across the country, Mark says they “feel connected as one team.”

Internal use also empowers the sales and marketing teams to discuss the product based on real, personal knowledge and experience. They use and know the product themselves, so advertising it comes much more organically.

To date, Double A Solutions reports “no issues with Bicom Systems.” In fact, their biggest complaint is that they cannot get the software updates fast enough, a common problem in the technology sphere.

Previously, Double A Solutions grew by signing on customers with one or two extensions. Their team has now changed their approach to target businesses with 5-7 users, offering more stable, lucrative growth. This opened the door to discovering a myriad of verticals from insurance agencies to automotive and detail shops to churches to dental offices.

Many of these small, local businesses are on old landline systems and do not even know there is something better available today. Double A Technology is able to educate them on the benefits and savings offered by VoIP and Unified Communications technology. This is the Bicom Systems dream – to see our partners liberate businesses from traditional systems across the map.

Until now, Double A Solutions has focused their business locally in Ohio, but this may soon change. As they become a household name locally, their eyes are set on a bigger national presence within a few years. They already have customers in 4-5 states, but project they will add another 5-6 states in 2023, more than doubling their geographic presence.

As Double A Solutions evolves and expands, it was only natural for them to join the Bicom Systems Partners Program as a Premium Partner! They enjoy staying in touch with an Account Manager and reaching the benchmarks set in the program. 

Bicom Systems is thrilled to partner with Double A Solutions and cannot wait to be part of their continued growth and success in the next few years.

What's Next?

We are excited about the future for Double A Solutions and cannot wait to continue collaborating with them for many years to come. And what about you? If you would like to pursue this kind of phenomenal revenue growth through a collaborative partnership, we would love to support your journey.

Contact Bicom Systems today to share your story and begin crossing your own bridges on the quest for recurring revenue and financial success.
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