London, England; June 28, 2018 – It’s been 10 years since first edition of gloCOM came out and with every version, the great work and dedication behind is evident. After months of hard work, we are happy to officially announce the launch of Communicator 5.1, that responds entirely to nowadays need of efficiency and practicality.
Communicator 5.1 is the modernized successor to our global communications products. Communicator offers calls with a single mouse click, instant chat, system real-time monitoring, managing system calls, conference calls, and much more!
One of the most evident features is its new silhouette design omnipresent throughout the product, from the login page, to the main window and chat dialogues. Iconic functions such as Phone, Conference, Group Chat and Voicemail continue to be easily located in the main window. Also, CRM Integration can be performed easily as Communicator is compatible with several Customer Relationship Management solutions, such as Salesforce, SugarCRM, Zoho, Zendesk, MS Dynamics, vTiger, and Bullhorn.
The new gloCOM 5.1 also includes a Skype for Business module thought to provide integration between Skype For Business client and user’s phone system (PBXware). As long as Communicator is installed on the PC/Mac where Skype of Business is, user Presence will be synchronized, so whenever user is on a call with ANY of his devices, including deskphone, softphone or mobile phone, Skype For Business will change it’s presence automatically. Once the call is completed, Skype presence will revert back to the previous state.
“The inspiration behind all the new features of gloCOM 5.1. are nothing more than our response to our customers’ feedback, insights and our own way of seeing the Communications World. On our path to unify communications, delivering products that make it easier and more efficient for all the involved, is critical. This new version is intended to make bring it all as together as possible in the fewest possible clicks, too”, Denis Komadaric, Lead Developer.
Another option this module offers is the Click to dial plugin, that allows users to make regular or conference calls from Skype For Business, via PBXware phone system, using ANY of the registered devices (deskphone, softphone and mobile phone) to make the call. Users can even make a call from Skype with a single click through the mobile network (GSM), and Skype will still show its status as “On Call” until the user hangs up on GSM. When the click to dial plugin is enabled, two options appear in Skype For Business: “Call via Communicator”, and “Conference via Communicator”. User simply selects.