January 18, 2019

Bicom Systems Releases New Version of IP PBX Telephony Platform
PBXware is now available in version 5.2

London, United Kingdom (18 January 2019): Bicom Systems is pleased to announce the latest version of PBXware, version 5.2. PBXware is an IP PBX telephony platform that comes in multi-tenant, call center, and business editions. The latest release of PBXware has several new features and a systems update that will benefit not only Bicom Systems customers but their partners as well. The many improvements can be found in the official release notes linked here. Highlighted features can be found below.

CRM (Customer Relationship Management) Routing
PBXware version 5.2 added Pipedrive and SuiteCRM to the already wide list of supported CRMs. CRM Routing allows calls to be routed to a specific place based on the information from the CRM. You can set up rules based on the number that is calling and specific levels of priority for the contact. When a call comes in, PBXware will contact the CRM and then based on the results will make a specific action and route the call to the assigned destination.

New Languages for GUI
PBXware has always been offered in English. The newest update of PBXware 5.2, has added French to the list of available languages. The Speech-to-Text feature on PBXware 5.2 now supports French, as well as Spanish.

Archiving Storage Improvements
‘Remote Storage’ has been changed to ‘Archiving Storage’ in the PBXware 5.2 update. Customers can now use Google Drive, Dropbox and Amazon S3 for their archiving storage. The search and retrieval feature that associates with archiving storage, makes accessing files more efficiently.

Statistic Improvements
PBXware 5.2 now allows users to list concurrent call reports in a graph. They can be listed per tenant or per trunk. The concurrent calls report can detect incoming and outgoing as well as when a caller hangs up early before they enter the queue. You can customize what is included in the statistics report.

Download the latest version of PBXware here today or contact your account manager for more information.

About Bicom Systems: Bicom Systems is the only unified communications provider with all of the pieces to start and grow a telephony company. Since 2003, Bicom Systems has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies. They offer seven highly-featured products integrated seamlessly to boost sales, growth, and profit. For more information on Bicom Systems, visit their website or contact them at sales@bicomsystems.com today.