PBXware Multi-Tenant

The Multi-Tenant Edition

of PBXware is a voipswitch with multi-tenancy architecture supporting many tenants with multiple levels of administration providing different permissions. Multi-Tenant enables you to increase efficiency in the workplace and transform the way you conduct business in the same way the Business and Contact Center Editions do. These advantages are further increased with specific features supported by each individual edition maximizing performance, reliability, and expandability.

This VoIP phone system may be used as a Class 4 or Class 5 softswitch that gives Internet Telephony Service Providers (ITSPs) a powerful platform to serve the IP PBX market in the Cloud. Unlimited Hosted IP PBX Multi-Tenants, Unlimited resellers, user/company self-portal, and LCR are just a few of the advanced features included, as well as Unified Communications functionality provided with Desktop and Mobile applications which are supported.

Multiple IP PBXs on a single instance

A Multi-Tenant PBXware is able to handle multiple customers (tenants) with a single instance of the software. Even though every customer has a dedicated PBX, they all share the same asterisk instance. Using the single instance for all customers cuts down operating costs significantly.

Enhanced Ring Groups

Enhanced Ring Groups (ERG) represent a more advanced type of Ring Groups. With ERG, you can set up basic queueing functions and reuse Queues with Members to achieve better business intelligence. Additionally, generating reports across all editions (Multi-Tenant, Contact Center, and Business) is implemented together with leading options for better reporting experience.

Communication can be complicated. We simplify it.

PBXware Multi-Tenant PBX - Call Rating

Call rating

PBXware’s built-in call rating system can be used for both local and international use. You are able to set monthly and daily balance, as well inclusive minutes, choose a call rating increment, set connection charge, and more. You can create different service plans and quickly switch between them based on customers’ needs.
PBXware Multi-Tenant PBX - Least Cost Routing LCR, select your ITSP provider


With LCR you are able to select the ITSP provider to route the traffic based on the cost. It is the process of predefining and directing the path of outbound and inbound communications traffic, depending on which call route is the least expensive.
PBXware Multi-Tenant PBX - Statistics for Time management and Productivity


Access daily or monthly call statistics with ease. Filter the statistics by the date, caller and callee number. Gain insight into the extensions statistics, such as who and when has made a call, the total and average call time, the number of answered and missed calls and more. Use the graphs to display your call statistics data in a meaningful and easy to understand manner.
PBXware Multi-Tenant PBX - Custom Development

Custom Development

Not every business is the same, and that is why we customize our software to the specific needs of each individual client. If your business needs a certain feature that is not available in the current version of PBXware, our team of highly skilled developers will design and develop the feature in the timeliest manner possible upon your request.
Comprehensive Role-Based Management

System administrators are able to create groups and users’ permissions in order to delegate the administration of PBXware. Users are grouped by Administrator, Site Admin, Operator, Manager, and Other Custom Groups. In addition to limiting the scope of changes that can be made by different Groups, System administrators can transfer management responsibility to individual Tenant owners.

Use your existing IP Phones

PBXware is compatible with most IP Phones on the market. Use the same extension on multiple devices. Save time for both your IT personnel and your users by using features such as automated provisioning, busy lamp field (BLF), hot desking, and more.

The comprehensive list of supported UADs

PBXware Multi-Tenant PBX - Archive your data in the Cloud - Amazon S3, Dropbox, FTP

Archive your data in the cloud

PBXware integrates with Amazon S3, Google Drive, Dropbox, and FTP. You are able to store voicemail, fax, and call data records automatically and keep them safe in a remote location.
PBXware Multi-Tenant PBX - Powerful Speech to Text, STT

Powerful speech to text

PBXware’s voicemail system integrates with Google Cloud Speech-to-Text and IBM Watson (STT). Get text transcriptions of your voicemail messages sent to your email.
PBXware Multi-Tenant PBX - Call Recording


Easily set up call recording for all extensions and access them via a web browser. Improve security, customer satisfaction and raise the quality of your service by playing back and analyzing the call records. To make certain that callers have given their consent, you can set default or custom announcements to be played before recording begins.
gloCOM - Unified Communications - Branding


Make your business stand out with your own branding added to PBXware. All we need are your logo and company colors, and our in-house team will create the complete solution that will help elevate your business to a new level.
Directory Sync Management

Directory Sync Management (DSM) is an application that allows you to connect to the LDAP server to validate users by using LDAP. To improve user experience, DSM enables the option of sync Extensions faster by using Extension Template and selecting generic configuration settings for Extensions. Users may also select personalized settings for certain Extensions and apply different changes if needed.

PBXware Multi-Tenant PBX, Call Center PBX, Business PBX - Make calls directly through your CRM
Make calls directly through your CRM

Incorporate all the features and capabilities of the PBXware telephony system inside your CRM or Browser. PBXware Multi-Tenant integrates with the most popular business apps such as Salesforce, SugarCRM, MS Dynamics, Zoho, Zendesk, Bullhorn, Vtiger, Pipedrive, SuiteCRM, Hubspot and many more.

Online self-care

Cut down your support cost and create a better experience for your customers with PBXware’s online self-care portal. Through the online self-care portal, users can access their personal dashboard and reports, check their voicemails, make changes to Enhanced Services such as Caller ID, Do Not Disturb, Call Forwarding, and more.

PBXware Multi-Tenant PBX - Secure Voice, TLS, SRTP, Let's Encrypt SSL certificates

Secure voice

PBXware Multi-Tenant edition greatly increases security by encrypting your calls using TLS (Transport Layer Security) and SRTP (Secure Real-time Transport Protocol) protocols. And to add another layer of security, PBXware now supports Let’s Encrypt SSL certificates.
PBXware Multi-Tenant PBX - Activity Log, track changes, boost security

Activity log

You can now track date, time and activity of each user to improve time management and increase productivity. Knowing who accessed various files and made changes on the server can increase security and give you a better insight into how your business operates.
PBXware Multi-Tenant PBX - HTTP API for Extensions, Trunks, DIDs, Ring Groups, IVRs


Connect your applications to PBXware with the PBXware’s simple, powerful, and secure application programming interface (API). You can access Extensions, Trunks, DIDs, Ring Groups, IVRs, and more via HTTP protocol.
PBXware Multi-Tenant PBX - Caller ID lookup

CallerID lookup

Reduce fraud, increase lead conversions, and improve message deliverability by integrating PBXware with external lookup service. Provide a customer or business with a personalized experience – even if it’s their first time calling in.
PBXware Multi-Tenant PBX - Multilingual GUI, Spanish and French translation

Multilingual GUI

PBXware is available in Spanish and French. Now our loyal Spanish and French-speaking users will be able to access PBXware in their native language.
PBXware Multi-Tenant PBX - Asterisk CLI in Browser

Asterisk CLI in Browser

Conveniently and securely access the Asterisk – Command Line Interface (CLI) straight from your browser.

Make your business stand out with your own branding added to the PBXware.


PBXware brochure


PBXware datasheet


PBXware RN

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