AQMON allows call center agents and supervisors to monitor queues and agents' status in real-time. Agents can view real-time queue statistics on a large LCD screen. Supervisors, on the other hand, can monitor the comprehensive and detailed real-time statistics on agents.
Supervisors can view all agent activity and hang-up and transfer calls as well as monitor queues, the number of calls waiting, agent status, etc.
An entire organization can use the included wall board facility which displays major real-time call statistics on a large LCD screen.
AQMON also offers real-time graphs which show the above information graphically. Messages can be shared between agents and supervisors. Agents can send assistance requests from agentCOM which is another application used by agents.
