After coming across Bicom Systems PBXware, TelSynergy tested a demo and liked what they saw. Especially important was the fact that they could maintain control of the solution, giving them confidence with their customers.
They implemented PBXware on-site with their own SIP trunking and telephony technology. Ronald says that they are “growing by leaps and bounds since starting with Bicom Systems.”
They have been able to win some deals they wouldn’t have otherwise gotten thanks to their confidence in selling PBXware. Today, TelSynergy is a Bicom Systems Premium Partner.
Not long ago a perfect storm of events opened some doors for TelSynergy and Bicom Systems. One of TelSynergy’s current customers is a car dealership with about 100 seats. The customer uses a Canadian-based CRM uniquely designed for car dealerships called ActivX. The first coincidence? It turns out ActivX is based out of Quebec just like TelSynergy.
As Ronald was exploring ways to work with this customer and ActivX, one of his TelSynergy reps was also working with a few customers that use ActivX. Though neither knew it, both were in contact with ActivX and actively pursuing ways to integrate.
As Ronald says, a partnership was “written in the stars.” Best of all, ActivX is currently in a growth pattern, gaining about ten new clients per month, so interest was piqued at this lucrative opportunity.
TelSynergy scheduled a call with ActivX and both parties agreed an integration made sense. They would need Bicom Systems to create a custom integration with PBXware, so Ronald contacted Business Success Manager Patrice Bramat for support.
Between Ronald, Patrice, and Cian Maher of Bicom Systems they put together a custom integration and tested it with a TelSynergy customer. The customer was happy and the test was a success.