Virtual Computing

Using PBXware in the cloud to save time, meet budget, enter new markets, and boost customer loyalty

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Virtual Computing is an ICT Service Provider for SMBs in the Netherlands. Early on, they experienced rapid growth amidst evolving technology and knew they needed a better solution. PBXware Multi-Tenant edition met their need for a hosted option that is reliable and innovative and gloCOM GO is helping them expand with a mobile app.

Robin Damen

Owner, Virtual Computing

The Multi-Tenant edition is easy to use and highly scalable. PBXware works consistently; no more restarting and troubleshooting.

Robin Damen always had a knack for technology. He started selling computer products as a young student in the Netherlands and, as business picked up, eventually started a small computer company, Virtual Computing. 

The timing could not have been better. His company began taking off at the same time that growth of the tech and communications industries exploded.

Robin’s story is a familiar one in the industry. Rapid growth and evolving technology were overwhelming, and he quickly found himself in need of support and resources outside of his organization. 

Virtual Computing found what it needed in PBX vendor 3CX. The partnership went well at first, but Robin recalls realizing one day that “3CX was not cooperating with customers anymore.”

Frustrated, Robin took the first step forward by compiling a list of his grievances:

Constant software changes made it difficult to use and sell the current solution. For example, the customer portal changed multiple times.

Software upgrades were not user-friendly. For example, Robin had to change the provisioning address with each upgrade.

Selling an on-premise solution meant a big chunk of his time was spent driving out to customer locations.

The high cost was stretching his budget too thin for comfort.

Around this time, Robin learned that one of his customers was using PBXware by Bicom Systems. During a visit to their location he was able to tinker with the software. 

PBXware in the Multi-Tenant edition is a telephony platform that supports business growth with:

Unlimited tenants

Easy setup, integration, and branding

Unified Communications as a Service

Hosted or on-premise

Flexibility, reliability, and scalability

The simplicity and ease-of-use appealed to Robin. Though he was not immediately interested in Bicom Systems, the glimpse at an alternative software sparked a burning desire for change

Though he wanted to keep his options open, Robin downloaded a demo of PBXware and set up a call with an Account Manager. He immediately loved the system. 

“The Multi-Tenant edition is easy to use and highly scalable,” he says. Unlike their previous platform, “PBXware works consistently; no more restarting and troubleshooting.” 

After a testing phase that lasted a few months, Virtual Computing officially signed on as a Bicom Systems partner. They completed the migration process and expanded their product offering to reflect the newer technologies.

Since adopting a Multi-Tenant Cloud solution, Robin is able to save time, meet his budget, and reach more customers. The latest technologies like Unified Communications grant him entry to new markets and boost customer retention. 

Virtual Computing used to be a lower priority among Robin’s many projects, but today it is a complete Cloud Computing company that keeps him busy. 

Looking forward, Robin is especially excited about the gloCOM GO mobile app. In 2019 he plans to expand his offering to include a mobile phone solution.

What's Next?

We are excited about Virtual Computing's future and cannot wait to continue collaborating with them for many years to come. And what about you? If you would like to pursue this kind of phenomenal revenue growth through a collaborative partnership, we would love to support your journey.

Contact Bicom Systems today to share your story and begin crossing your own bridges on the quest for recurring revenue and financial success.
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