Around this time, Robin learned that one of his customers was using PBXware by Bicom Systems. During a visit to their location he was able to tinker with the software.
PBXware in the Multi-Tenant edition is a telephony platform that supports business growth with:
Unlimited tenants
Easy setup, integration, and branding
Unified Communications as a Service
Hosted or on-premise
Flexibility, reliability, and scalability
The simplicity and ease-of-use appealed to Robin. Though he was not immediately interested in Bicom Systems, the glimpse at an alternative software sparked a burning desire for change
Though he wanted to keep his options open, Robin downloaded a demo of PBXware and set up a call with an Account Manager. He immediately loved the system.
“The Multi-Tenant edition is easy to use and highly scalable,” he says. Unlike their previous platform, “PBXware works consistently; no more restarting and troubleshooting.”
After a testing phase that lasted a few months, Virtual Computing officially signed on as a Bicom Systems partner. They completed the migration process and expanded their product offering to reflect the newer technologies.