Both VOXIA and ERM reaped the benefits of their business exchange. VOXIA enjoyed a successful sale to a large, prominent company in Israel and ERM underwent a dramatic transformation that continues to lead to phenomenal growth.
ERM is now more efficient than ever. With a number of secretaries manning the telephone system and a wide range of features to choose from, the company’s lawyers are free to spend more time practicing the law and less time tripping over a clumsy communication system.
The secretaries answer all calls and take care of the administrative aspects, even ending the calls. Lawyers only have to get on the phone when aboslutely necessary and for a specific purpose. Some use the system to work from home, others are able to continue working while travelling or on the road.
Not only efficient, the new system is also reliable, stable, and offers a host of useful features. For example, the employees can use the internal conference feature to save money spent on their service provider. Or the Telephony Billing feature to generate a report showing the amount of time each lawyer is on call.
VOXIA’s installation of PBXware Business PBX has allowed ERM to grow rapidly. They started with only eight telephone extensions and have already grown to at least 40. Growth is now a simple process that only involves upgrading their license rather than seeking out a new system. Should they need new hardware, the existing software is simply transferred.
VOXIA expects to continue growing and expanding with the help of the powerful, expandable communication system provided by VOXIA and Bicom Systems.