1. Login to the system administration.

2. Navigate to 'Queues'.

3. Click on the 'Edit' button corresponding to a queue of your choice.

4. Click on 'Advanced Options'.

5. Navigate down to 'Exit Digit' group.

6. Set the 'Use Exit Digit' value to 'Yes'.

7. Enter a value into the 'Extension' field. That is the system extension to re-direct the call to.

8. Click on 'Save'.

9. You will have to restart. In the confirm window, click on the 'OK' button to confirm the action.