gloCOM is a global "communicator" desktop application. It is specifically designed for enterprise and call center customers, allowing placing/receiving calls, presence panel, instant messaging, fax send/receive, call center agent operations, conferences administration and much more.
SoftPhone
- Phone account(s) - Blind and attended transfers - Phone line(s) - Auto answer - Voicemail button - Custom ring tone - On hold/resume - Redial - Speed dial - Voice codecs: ulaw, alaw, gsm, speex, ilbc - Echo cancellation - Adaptive jitter buffer - Mute
- Conference monitoring and barging - View conference participants - Kick out/mute participants - Conference scheduling - Conference direct invite - PSTN number invite - Instant messaging conference invite
Instant Messaging
- Group Announce Message - Fonts customization - Instant messaging group chat - SSL encryption - Instant messaging client - Client info - Personal Message
Call Centre Features
- Queues real time display - Agent actions - Queue / agents - Quality of service - Queue URL popup
CRM Integration
- Browsers integration - MS Outlook dialing - Email dialing - Call notification popup window - ActiveX API - Command line dialing - URL popup window
Faxing
- Send/Receive history - Fax printer wizard
Supported Devices
- DECT headsets - VoIP phones - Buetooth headsets
What our Customers Say about gloCOM : GOOD NEWS - everything looks good :) - working great from my cable modem and for Csanad as well!!!! I will...READ MORE!
