TecInfo Communications

In keeping with their strategy of embracing profitable trends, TecInfo added VOICE to their repertoire when the market began demanding it. They began with a Broadsoft hosted solution.

Overall, the Broadsoft system worked and functioned as expected. Yet TecInfo found themselves facing two problems:

#1: The Broadsoft solution was not in-house. TecInfo is accustomed to doing things themselves and felt more than capable of running the system in-house. Nevertheless, the Broadsoft platform necessitated a hosting provider, bringing with it a ‘host’ of issues. The system would constantly turn off, disconnect, or present other issues. The hosting provider offered no help, placing all of the blame on TecInfo. Something had to give.

#2: The cost was too high. Ben recalls that Broadsoft was “insanely expensive, nickeling and diming you to death.”

It was an unsustainable solution. Eager to take back control of the solution they were selling to their customers, TecInfo purchased a switch and began looking at vendors. 

In 2017 Ben attended WISPAPALOOZA, stopping by several booths in search of potential partners.

One of the booths that Ben visited at WISPAPALOOZA was Bicom Systems. He spoke with Kevin Langford, Bicom Account Manager, and liked what he was hearing. They would be able to do so much more at a better price point. 

TecInfo signed up for a hosted model of PBXware in the Multi-Tenant edition, a scalable telephony platform that supports business growth with unlimited tenants and easy setup, integration, and branding.

Their intention was to transition to an on-site solution down the road, but they never made the switch because their system was so stable. Certainly they were capable of running it in-house, but they no longer saw any need to make the effort. 

In answer to their second problem of cost, the Bicom Systems pricing model is “great”, according to Ben. In fact, their voice solution now has the biggest pricing margin of all of their products.