When phone calls are not connecting properly to i.e. UK or Spanish numbers: In order to troubleshoot this issue please follow these steps: 1. Call reported number and confirm that call is or is not terminating properly. 2. If the call is not terminated properly, collect all necessary information about that call (date/time, CLIR report from PBXware, SIP trace - if possible). 3. Submit ticket to Bicom and provide all gathered data. 4. Bicom Systems technical support will take over from this point.
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