Incumbent Service Providers
We have worked with Service Providers like Wateen, BT, Astrium, Orange and Telecom Italia, to name a few. Of course, the core business and services are the same for all, however, it would be naive to believe that the circumstances are the same as well. To become a trusted partner at this level demands a different approach.
The motives for our involvements vary. Sometimes it is to secure a unique project that larger competitors cannot react to. Increasingly, though, it is to provide a lower cost offer than Broadsoft, Mitel, Genesys, or Metaswitch, but with all the features that customers insist on plus the ability to scale in partitions. For a confidential opening of ideas, please feel free to contact us.
Competitive Local Exchange Carriers
Back in the old days, you had number ranges; now, with the joys of VoIP technology, phone numbers can be assigned to an IP address, allowing the simplicity of porting. You will increase customer satisfaction by offering them the option of analog and Digital VoIP. It also means your competitors can do it too, so why should they stay with you or switch to you?
Bicom Systems’ comprehensive communication solution will improve stickiness and reduce churn. gloCOM has plenty of features, but it has a ‘fall-in-love’ aspect to it too. Feel free to contact us to discuss your business model and give some insight into future market changes such as CRM.
Internet Service Providers
Adding voice to your current product portfolio will allow you to bring further value to your customers. This will allow you to keep the voice “on the net” using your network infrastructure, thus reducing the need to have voice travel over the public internet to reach your servers.
By allowing you to offer a private voice connection with services under your control, we reduce the “unknown factors” which occur with voice quality when a call travels over the public internet.
Obviously, there are other factors to consider, such as where to source DIDs from. You may also have an existing Billing and Invoicing Platform that you wish to work with. This is nothing we have not done before. Feel free to contact us to get an idea of how much further this can go.