gloCOM is a global “communicator” desktop application. It is specifically designed for enterprise and call center customers, allowing placing/receiving calls, instant messaging, sending/receiving faxes, call center agent operations, conferences administration, and much more. gloCOM is defined by four distinctions: platform, brand, edition and version.
Platform
Desktop - Windows, MAC OS X, Ubuntu Linux
Mobile - Apple iOS, Google Android
gloCOM Editions
Office
Business
Call Center Agent
Call Center Supervisor
gloCOM Version
gloCOM version numbers (i.e. 4.0) are assigned in increasing order and correspond to the addition of new features and bug fixes. Current version is 4.0.
gloCOM Brand
gloCOM Bicom Systems branded No Setup Fee No Monthly Commitment
Communicator Non-branded Small Setup Fee Small Monthly Commitment
Branded by customer Large Setup Fee Large Monthly Commitment
gloCOM 4.0 Major Features
CRM Integration
gloCOM 4.0 is compatible with several Customer Relationship Management solutions like Salesforce, SugarCRM, Zoho, and Zendesk.
Pause Recording (PCI)
Pause call recording at any point during a conversation with gloCOM 4.0. This is useful in cases where the customer has to provide personal information.
Multiple Departments
Set up extension as a member of multiple departments. Multiple departments can be uploaded via CSV when creating new extensions and modified via API.
Paging
Use gloCOM 4.0 to page extensions on your PBXware system.
Fax Cover Page
Set up a Fax cover page that will be sent out whenever users send faxes via gloCOM.
Agent Pause Reason Codes
Use presets created on PBXware to announce pause reason for call center agents.
Mobile Phone Numbers
Bind gloCOM edition per extension! This prevents users from switching between editions without authorization.
