gloCOM can be installed and used on MS Windows 32/64-bit platforms (Windows Vista and above).
MAC OS X
gloCOM can be installed and used on MAC OS X platforms (10.10 and above).
Ubuntu Linux
gloCOM can be installed and used on Linux Ubuntu 64-bit platforms (12.04 and above).
Minimum requirements
Requirements
Although gloCOM should work on any computer able to run supported operating systems there are minimum requirements that should be met in order to install it and to prevent call quality issues.
HDD space
gloCOM requires up to 70 MB of free HDD space to install.
Broadband internet
Stable broadband internet connection is important factor in VoIP call quality as VoIP traffic is highly susceptible to latency and lost packets.
Operation modes
Phone mode
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SoftPhone
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Office phone
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GSM / PSTN number
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gloCOM GO
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Basic operations
Voice calling
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Video calling
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Voicemail
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Answer a call
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Hangup / Reject a call
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Switch calls
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Transfer a call
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Hold / Resume call
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Redial
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Click to dial
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Mute
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Speakerphone
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Call recording
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Advanced operations
Park calls
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Join two calls
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Call to conference
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Invite external numbers
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Start Chat from Call
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Unified communications features
PBXware directory
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Instant messaging
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File sharing
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Drag & Drop
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Group messaging
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Faxing
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Presence
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MS Outlook
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MS Exchange
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Apple address book
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Google contacts
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Send vCard
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Switch phone
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Browser integration
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Email client integration
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CRM integration
SugarCRM
optional
optional
optional
optional
Zoho
optional
optional
optional
optional
SalesForce
optional
optional
optional
optional
Microsoft Dynamics
optional
optional
optional
optional
Bullhorn
optional
optional
optional
optional
ZenDesk
optional
optional
optional
optional
Generic Call Popup module
optional
optional
optional
optional
Conferencing features
Dynamic conferencing
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Static conferencing
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Standard application features
Easy Caller ID selection
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Call parking
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Manage parked calls
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Notifications
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Multilingual support
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Online Self Care
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Color schemes
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Different view modes
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Quick integration
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Multi-Tenant compatibility
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Automatic updates
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Call center features
Queues
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Supervisor
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Real time call monitoring
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Agent status and efficiency
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Wallboard facility
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Agent operations
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Agent panel
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Supervisor panel
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Agent pause reason codes
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Hardware support
Plantronics headset
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Jabbra headset
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Other features
iTunes integration
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IP camera support
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Personal message
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Avatar
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Shared configuration
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Telephony URI handling
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