Telecoms Expert Finds Professional Support without the Hassle

January 8th, 2019


Telecoms Expert Finds Professional Support without the Hassle
A Bright Future with Bicom Systems Partnership


Scotland, United Kingdom (8 January 2019): Bicom Systems recently partnered with John Tinning, director and owner of Next Generation Associates Ltd., enabling him to continue supporting his customers despite challenges with a previous provider. With over 20 years of experience in the telecommunications and VoIP industry, John became a 3CX partner 10 years ago when 3CX entered the industry. Tired of jumping through many ‘hoops’, John found an easier way to support his customers with Bicom Systems.

John Tinning’s professional life has been dedicated to technology and IT companies. The frustrations of dealing with poor support are what drove John to launch his own company. Next Generation offers services relating to IT, Communications and modern technology. He vowed to his customers that the company would offer quick and timely customer support.

In the beginning, life with 3CX was seamless until John received one phone call that made him question 3CXs business ethics. They threatened to contact Next Generations clients directly if they did not start meeting sales targets. Although this tactic left a bad taste in Johns’ mouth, he thought making the switch to a new reseller would be time consuming and expensive.

A call from Stephen Corrigan, previous 3CX dealer and one of Bicom Systems new account managers, enlightened John. It did not make John immediately switch to Bicom Systems but it did make him realize that there are other options and other vendors. John ultimately met his breaking point with his current vendor and finally took the leap to cloud computing after partnering with Bicom Systems.

John feared the change of switching vendors and the unfamiliarity of moving to the ‘Cloud’ vs hosting on premise. However, he was shocked by how easy and smooth the transition was. One day of comprehensive, yet quick training and a weekend to familiarize himself with the system and John was ready to serve his customers.

In summary, John did not have to brush any more problems under the rug by partnering with Bicom Systems. John finally broke free of 3CX and the fear of losing customers to his previous partner was gone. To learn more about John Tinnings story, read this case study.


About Bicom Systems: Bicom Systems is the only unified communications provider with all of the pieces to start and grow a telephony company. Since 2003, Bicom Systems has deployed flexible, reliable, and scalable New Generation Communication Systems to SMBs, enterprises, and governments worldwide by unifying the most advanced of latest technologies. They offer seven highly-featured products integrated seamlessly to boost sales, growth, and profit. For more information, please visit our website or contact us at today.

About Next Generation Associates Ltd.: Next Generation Associates Ltd. was established in 2001 by John Tinning. The company is based in Scotland, UK and specializes in all things IT. Next Generation understands that time is of the essence and they pride themselves on quick and efficient response times to customers problems. To learn more about Next Generation, visit their website.

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